* Opportunity to Work for an Industry Leader in their Market!
* Flexi Hour Scheme Available!
About Our Client
Our client is an internationally renowned, large organisation in the industrial/manufacturing industry. With a commitment to innovation, they pride themselves on their top-quality products and their dedication to customer satisfaction.
Job Description
* Monitor customer ordering patterns and minimise deviations from forecasts within account constraints.
* Capture customer inquiries and share insights with Sales and Market Planning.
* Follow the monthly customer contact plan agreed with Sales.
* Meet lead time targets for order processing and inquiry handling.
* Ensure first-time accuracy in sales orders and claims processing.
* Handle queries, inquiries, sample and literature requests, complaints, and claims within agreed timeframes.
* Maintain accurate customer logistics data, including delivery requirements.
* Ensure deliveries align with agreed dates and coordinate communications for any changes.
* Schedule and communicate deliveries based on dispatch and transportation capabilities.
* Prepare and issue necessary documentation for orders and claims.
* Provide periodic supply status reports and recommend actions as needed.
The Successful Applicant
A successful Customer Account Coordinator should have:
* A strong background in customer service, ideally within the industrial/manufacturing sector (DESIRED).
* Proven experience as an account coordinator or similar role.
* Excellent communication and interpersonal skills.
* Experience of using SAP is essential.
* Strong organisational abilities and an attention to detail.
* Proficiency in using CRM software and other business systems.
* A problem-solving mindset with the ability to handle customer complaints effectively.
What's on Offer
* An estimated salary range of £26,000.
* Working hours are 37.5 hours Monday to Friday - Flexible hours scheme available.
* A comprehensive benefits package.
* A positive and supportive company culture that encourages personal and professional growth.
* The opportunity to work within an internationally recognised organisation in the industrial/manufacturing sector.
* Generous holiday leave allowance.
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