This is an exciting opportunity to work in a brand new role within Worcester City PCN. The role will give you a unique chance to work as a member of the Worcester City PCN team, whilst also building links with a range of other local services and be part of a county wide Work and Health coach network. We will particularly welcome applicants with lived experience and those with strong connections to Worcester City.
The successful candidate will be part of the Workwell programme and will work with people from a range of backgrounds to help them return to work. They will work closely with participants within the local community to assess the barriers they experience in returning to work and provide support and coaching along with health and employment advice to overcome these barriers and return to work.
This role would suit someone with previous experience of coaching and mentoring; clinical experience is not required and training will be provided for the successful candidate.
Workwell is a prevention and early intervention service to support people to overcome health conditions that affect their ability to start, stay and succeed in work. The post holder will be one of about 15 coaches that works in Primary Care, either in a PCN or a GP Federation. They will conduct assessments to identify the key health barriers to employment and provide health and employment advice to overcome those barriers. They will manage a caseload of people whose barriers to employment may be because of physical health, mental health and/or social situations. Using the WorkWell pathway work plan, the post holder will provide 1:1 coaching and prescribe either multi-disciplinary in-house support or signpost and refer to external services.
The post holder will facilitate access to the service quickly to the following groups of individuals:
1. People who are currently working but struggling to remain active in their role because of their health condition. They may be experiencing periodic episodes of sickness which they or their employer feels is getting worse.
2. People who are employed but currently off sick and would benefit from support to return to work.
3. People who have recently fallen out of employment and are looking to return to the workplace in a different role as soon as possible.
Post holders will not be required to work with people who have experienced long-term economic inactivity; there are other services available for these people.
Job Context
This is a WorkWell employment support project for eligible adults in Herefordshire and Worcestershire delivered via the Vale of Evesham Primary Care Network.
Broad scope of service:
1. Participant’s home address OR address of their GP/local Jobcentre Plus must fall within Herefordshire or Worcestershire.
2. Participants must be over 16.
3. Participants must have the right to work in the UK.
4. Participants have a health-related barrier to work.
The service will assist participants to progress their journey towards employment who are experiencing barriers into employment, support participants to remain in work who are on long term sick leave or struggling in the workplace due to a health condition.
The service will use a coaching based approach and use light-touch holistic therapy or triage to provide early-intervention work and a health assessment service. The service will provide advice and training to potential employers on reasonable adjustments and retention of employees where necessary. This service will reduce health inequalities as employment is evidenced as a way of maintaining good health and well-being.
Flexibility and adaptability are required due to the unpredictability of the environment and resource availability under which work will need to be carried out.
Staff will work to Vertis Health’s lone worker policy and ensure that they have a mobile phone in working order so that communications can be achieved at all times.
Key Working Relationships
Internal: Patients, Carers, GPs and Primary Care Teams, Community Care, HR, Clinical Governance, Safeguarding.
External: Local Authorities, Department of Work and Pensions / Job Centre Plus, employment support providers from statutory, voluntary and independent sector, employers, Council for Voluntary Services (CVS), voluntary sector partners, and other WorkWell partner organisations.
Key Duties and Responsibilities
The core purpose of the role is to support participants to Start, Stay and Succeed in work. The post holder will be expected to work flexibly, using their judgement, training and professional experience to achieve this goal. This may include the following non-exhaustive list of activities:
1. Receive and process referrals directly from Primary Care colleagues with the PCN the post holder is based in.
2. Receive referrals from Job Centre Plus and Employers.
3. Validate participant’s eligibility prior to offering support.
4. Manage a caseload of participants who have common mental, physical and social health problems or long-term conditions.
5. Carry out assessments to identify barriers and develop action plans in agreement with the individual to overcome those barriers.
6. Provide coaching and other light-touch holistic support on a 1:1 basis to support the delivery of the participants plan.
7. Onward referral to other services where additional support beyond the 1:1 support is required. This may include a wide range of health and employment related support as needed to address the participant’s needs.
8. Work with external organisations as needed to support the participants journey through the Workwell pathway.
9. Deliver group sessions for participants where cohorts exist and enable a more efficient way of working.
10. To maintain detailed and accurate case notes, action plans and WorkWell participant paperwork and upload these on to the management information system within the allocated timeframe.
11. To collect and record specified management information, as determined by the line manager, and respond to requests for management information from service commissioners and DWP.
12. Provide mutual aid to other PCNs or WHCs when other areas require support, subject to capacity of the post holder (as assessed by their line manager).
13. Support training with colleagues from external organisations to help raise awareness and improve their knowledge about this pilot and the WorkWell model, as well as supporting them to understand the common barriers and LTCs.
14. To travel across a reasonable area (as determined by the line manager) to deliver services to participants who are unable to access the service at the normal base.
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Although your role will be based at one of the Practices within the PCN, it will require some travel amongst PCN member practices and business meeting locations within the PCN area.
About us
Worcester City Primary Care Network first became established in 2019 and consists of nine local practices working together to provide the best possible care to their patients. The PCN covers a population of approximately 130,000 patients across the city. We are committed to the development and delivery of coordinated healthcare, working with partner organisations to support patients in making informed decisions about their personal care – promoting health and wellbeing and ensuring equality of access for all. We employ over sixty additional roles staff to support our general practice colleagues to deliver the right care to our patients.
It means providing innovative services that are designed around the needs of our community. We continue to work closely with our ICB and other local health and social care providers to drive our PCN towards an integrated neighbourhood team.
About Vertis Health / SW Healthcare
We’re a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS - and generate revenue that can be reinvested back into Primary Care.
Over the last 10 years, we’ve been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects - while helping GP practices and PCNs streamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.
We offer a competitive salary, increased annual leave entitlement with length of service, NHS pension plus salary sacrifice Holiday Flex, Cycle to Work schemes.
Equality and Diversity
We are committed to providing an environment of inclusion and mutual respect where equal employment opportunities are available to all regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, marital status, religion or belief. Our goal is to be a diverse organisation that is representative, at all levels, of the communities we serve, and we recognise and appreciate that everyone associated Vertis Health / SW Healthcare is different and so should be treated in ways that are consistent with their needs and preferences.
In support of this all staff are required to be aware of our Equality and Diversity Policy.
Safeguarding Children and Adults
All employees are required to act in such a way that at all times safeguards and promotes the health and well-being of children and vulnerable adults. Familiarisation with and adherence to the policies and procedures of the Local Safeguarding Boards (Children and Adults) and those of the organisation is an essential requirement of all employees as is participation in mandatory safeguarding training in accordance with the employees roles and responsibilities.
Health & Safety
In accordance with the Health and Safety at Work Act 1974 and other supplementary legislation, you are required to take reasonable care to avoid injury during the course of work and co-operate with the organisation and others in meeting statutory regulations.
· To comply with safety instructions and our policies and procedures.
· To use in a proper safe manner the equipment and facilities provided.
· To refrain from wilful misuse of or interference with anything provided in the interest of health and safety and any action which might endanger yourself and others.
· To report as soon as practical any hazards and defects to your senior manager.
· To report as soon as practical accidents and untoward incidents and to ensure that accident forms are completed.
Information Governance, Data Protection and Confidentiality
All staff are expected to:
1. Ensure the confidentiality and security of all information that is dealt with in the course of performing your duties in accordance with the requirements of the Data Protection Act 1998 and adhere to the principles of Caldicott.
2. Be aware that we operate a “Code of Conduct for handling personal identifiable information”. They should become familiar with the “Code” and keep up to date with any changes that are made. Breaches of the guidelines in the “Code” could be regarded as gross misconduct and may result in serious disciplinary action being taken, up to and including dismissal.
3. Comply with and keep up to date with the requirements of legislation such as the Freedom of Information Act 2000 and Computer Misuse Act 1990.
4. Ensure that your staff maintain that the confidentiality and security of all information that is dealt with in the course of performing their duties is in accordance with the requirements of the Data Protection Act 1998 and the principles of Caldicott; and
5. Ensure that your staff are aware of their obligations under legislation such as the Freedom of Information Act 2000; Computer Misuse Act 1990, and that staff are updated with any changes or additions relevant to legislation.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with their manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. It will be reviewed in conjunction with the post holder on an annual basis.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £25,649.38-£35,272.31 per year
Benefits:
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Sabbatical
* Sick pay
Work Location: In person
Application deadline: 24/11/2024
Reference ID: WCC PCN HR.JD.054
Expected start date: 02/01/2025
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