Job summary
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for a fixed term/temporary Medical and Clinical Administrator (for approximately 6 months) to support our Dementia Admin Team within the Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:
1. Enthusiasm to provide a high quality administrative service
2. Strong computer skills in particular Word and Outlook
3. Attention to detail
4. Good grammar and written skills
5. Honesty, integrity and commitment
6. Quick thinking as priorities can change
7. Strong and confident customer service skills
8. Team player
9. Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.
Main duties of the job
Our Medical & Clinical Administrators are an integral part of our Admin Team. The role is busy, challenging and rewarding. We are currently looking for a fixed term/temporary Medical and Clinical Administrator working hours per week, supporting the Dementia Admin Team within the Adult Mental Health Services based in Telford.
What will the role entail?
10. Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
11. Typing clinical letters
12. Diary and clinic management for the Consultant Psychiatrist/Clinical Leads - scheduling appointments, supervisions etc.
13. Confidently handling complex queries of a challenging/sensitive nature
14. Concise & accurate message taking
15. Using own initiative to proactively resolve problems
16. Minute Taking
17. Day to Day operational tasks to support the Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
What are we looking for?
18. Flexibility to meet service need with a passion for quality
19. A confident communicator, with strong customer service skills
20. Good grammar and written skills
21. Honesty, integrity and commitment
22. Strong computer and keyboard skills
23. Experience of clinical systems (RIO or similar)
24. Resilience to work in a busy service
25. A passion for the care and support provided to our service users
26. Experience of working in the NHS or a healthcare setting
27. Ideally hold an NVQ level 3 admin or equivalent qualification/experience
About us
By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by
28. Supporting your career development and progression.
29. Excellent NHS Pension scheme
30. Generous maternity, paternity, adoption leave
31. Options for flexible working
32. Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
33. Extensive Health and Wellbeing support and resources
34. If you work in our community teams, we pay for your time travelling between patients.
35. Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
36. Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
37. Salary sacrifice bikes up to £2k
38. Free car parking at all trust sites
39. Free flu vaccination every year
40. Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note this vacancy may close early if we receive a high volume of applications for the role
Job description
Job responsibilities
Before applying for this extending and rewarding role, we encourage you to view the full job description and person specification
Person Specification
QUALIFICATIONS & TRAINING
Essential
41. NVQ 3 in Business Admin, finance, customer care or relevant experience
42. Possesses a good standard of general education
43. Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
Desirable
44. Audio Transcription RSA II
45. ECDL
46. RSA III typing
EXPERIENCE
Essential
47. Previous secretarial / administrative experience
48. A good understanding of office procedures
49. Working as part of a team
50. Manage and prioritise own workload
51. Dealing with the public
Desirable
52. Previous experience of working within the NHS
53. Use of RiO
SKILLS, KNOWLEDGE & ABILITIES
Essential
54. Good written and verbal communication skills
55. Excellent typing skills and ability to transcribe from audio with precision and speed.
56. Work on own initiative and as part of a team
57. Proficient in the use of Office Package ( Outlook, Word, PowerPoint, Excel etc.)
58. Willing to travel to other locations as and when required.
Desirable
59. Knowledge of medical terminology