Vacancy Type: Permanent/Part Time
Category: Front of House
Salary Range: £24,420.38 Pro Rata
Hours: Various - see job description for details
Welsh Language Level Requirement: Welsh Essential - Proficiency
Job Summary
The Visitor Experience team works closely with the objects and visitors in galleries, focusing on safety and security as well as having the knowledge, confidence, and care to engage visitors with the collection. They must also support the Retail and Food and Beverage experience, working collaboratively with all the wider museum teams to ensure the visitor has an excellent experience whilst visiting the museums.
The role can require team members to be stationed in one area or location or may require a wider variety of locations on the site where the work is required.
Key Activities
The primary requirements are:
* To provide a friendly, informative, and engaging experience
* Ensure the safety and security of objects and visitors
* Help navigate the building
* Deliver talks about objects and the museum
* Promote opportunities to donate and become members
* Promote all income-generating opportunities within the museum, including but not limited to retail, F&B, and venue hire
* Provide tours
The role may also require:
* Work to support the retail teams to deliver a great retail experience in our shops and popup retail units
* Support the retail range by informing visitors of current exhibitions and communicating where they can purchase products relating to these exhibitions
* Support the food and beverage experience by ensuring all customer dining areas are kept clean and tidy and all visitors' needs are met
* Where required, assist with cleaning
* Support Public/Commercial events either in a primary role or with supporting activities
* Support Commercial Hire events either in a primary or supporting role, for example, venue hire events, car parking coordination, CoedLan, etc.
* Support learning and engagement activities
In addition to the above, it is important that VE staff are able to remain calm and take control and lead visitors to safety in the event of evacuations and emergency situations.
Interview Date: Friday, 7th of March, 2025.
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