Customer Service Advisor
* Salary: £28000 - £38000 Per Annum (This will be pro rata for 3 months)
* Location: Welwyn Hatfield
* Job Type: 3-month fixed-term contract, full-time
Are you looking to make a real difference in your next role?
Do you excel in delivering exceptional customer service?
If you're seeking a role with a great work-life balance, look no further.
Working hours Monday to Friday from 8:30 AM to 5:30 PM and no Bank Holidays.
Day-to-day of the role:
* Provide face-to-face advice and support to customers at the counter, focusing on Council Tax, Benefits, and Non-Domestic Rates.
* Engage with and support vulnerable customers, offering tailored assistance based on their specific needs.
* Promote and guide customers towards using the Council’s online services, enhancing digital engagement.
* Maintain up-to-date knowledge of relevant legislation and customer service processes.
* Perform basic administrative tasks, ensure accurate data entry, and manage customer information with strict adherence to data protection regulations.
Required Skills & Qualifications:
* Proven experience in customer service.
* Previous knowledge of a local authority would be beneficial but not essential.
* Competency in IT systems and familiarity with digital services.
* Strong communication skills and the ability to empathise with customers.
* Ability to remain calm under pressure and handle sensitive situations professionally.
* Educated to at least GCSE level with grades C or above in English and Maths (or equivalent).
* Knowledge of data protection regulations and a commitment to maintaining confidentiality.
Benefits:
* Competitive hourly rate.
* Office hours that support a work-life balance, with no weekend or Bank Holiday working.
* Opportunity to contribute significantly to the community by supporting local residents.
To apply for the Customer Service Advisor position, please follow the link.
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