The Administrative Assistant provides comprehensive support to the Occupational Health team by undertaking a range of administration and clerical tasks to ensure that the administrative aspects of the service run smoothly.
In addition to Wrightington, Wigan and Leigh NHS Foundation Trust, the Occupational Health Service also provides services to university students, Primary Care staff and other organisations. The nature of the work is diverse and highly confidential and can be physically demanding.
Please note that the Office Base is University of Salford Campus, M5 4WT.
Responsibilities:
* Provide support for external organisations, such as Edge Hill University and all organisations.
* Provide administration support to clinical staff and the Administrative Team.
* Assist the Medical Secretaries in formatting reports.
* Answer telephone enquiries and emails, directing queries/messages to the appropriate member of the Occupational Health Team in a timely manner.
* Change and make appointments in response to telephone calls/emails, ensuring all data entries and documentation are changed accurately.
* Undertake appointment tasks via the Online Occupational Health Database – to include pre-employments and management referral appointments.
* Undertake reception duties i.e. run clinics, greet clients to the department, etc.
* Always display a professional attitude when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern.
* Assist members of the clinical staff with any queries concerning administrative processes.
* Scan files and add to the database when required.
* Perform general office duties.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
For further details / informal visits contact:
Name: Katie Maguire
Job title: Office Manager
Email address: Katie.Maguire@wwl.nhs.uk
Telephone number: 01942 773610
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