* JOB TITLE: Call Centre Supervisor (Careline Supervisor)
* LOCATION: Office based in Ringwood, Hampshire
* HOURS: Average hours 37 per week. Overtime may be requested occasionally
* SHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team.
* ON CALL: Emergency 'on call' likely to be 1 week in 6
* PACKAGE: Competitive salary, plus excellent Colleague benefits
It's exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a Call Centre Supervisor to join our team in Ringwood, Hampshire.
Our busy team have seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.
About the role
Reporting to the Operations Manager, the post-holder will be one of two Supervisors providing support to a growing team of Careline Operators.
As Call Centre Supervisor your main responsibilities will include:
1. Supervising, supporting and coaching operational staff to carry out their duties effectively.
2. Recruitment, training, indu...