Hythe, United Kingdom | Posted on 18/02/2025
The IT Support Administrator is responsible for providing technical assistance and support to internal and external users (1st and 2nd level), troubleshooting hardware and software issues, configuring and maintaining IT systems to ensure maximum uptime and efficiency.
Scope of Role
Oyster Yachts has circa 500 employees and a further 100 contract staff. The workforce comprises skilled tradespeople building the yachts and management and central corporate functions (70/30 split). There are 400 IT users.
The IT Team consists of 4 members: IT Infrastructure & Support Manager, Senior IT Support Administrator, IT Support Administrators, and Business Systems Analyst, supporting all UK, Palma, and US IT users.
1. Responding to calls, e-mails, and service desk tickets.
2. Carry out installations and configurations of end user workstations and hardware.
3. Carry out installations and configurations of printers and multifunction devices.
4. Ensure that all Oyster sites/networks are integrated with the Oyster infrastructure and remain in line with the company technology strategy.
5. Support deployment and ongoing management of Office 365 and Azure.
6. Ensure that networking security is maintained in line with security policies.
7. Provide IT technical support for all Oyster sites and remote workers.
8. Work with IT Infrastructure & Support Manager and IT to deliver improvements to the network and systems to meet changing demands and new technology.
9. Deliver local technology projects on time and within budget, in conjunction with IT Infrastructure & Support Manager.
10. Maintain a change control mechanism for all changes affecting the Oyster networks.
11. Provide technical guidance and support to customer implementations.
12. Help to maintain up-to-date technical documentation on the network including network topology/diagrams, backup and restore procedures, security procedures, and operation/support procedures.
13. Liaise with subcontractors and suppliers to troubleshoot issues.
14. Monitor and report on network performance, server performance (disk space, memory usage, etc.), project status, backup/restore status, user administration, configuration changes, and service levels.
15. Work with key suppliers and partners as required, including the provision of support and advisory services and the delivery of projects.
Requirements
Knowledge
* Current Windows Server operating systems.
* Windows desktop Windows 10 and above.
* Local and Wide Area Networks, cabled and wireless network administration.
* Microsoft M365 and Azure.
* IT Service Desk systems and provision of customer service in a busy multi-site environment.
* Working knowledge and awareness of IT security requirements, associated risks, and mitigation.
Skills
* Microsoft 365.
* Virtualisation (Preferably Hyper-V).
* Active Directory.
* SAN storage.
* TCP/IP Networking and structured cabling.
* Switch configuration.
* Firewall management.
* Understanding of WAN technologies and VPN.
* Microsoft Teams.
* Microsoft Exchange.
* Server room management.
* Network monitoring.
* Wireless networking.
* Customer service.
Experience
* Experience working in a busy IT support environment.
* Experience of providing customer service in a busy multi-site environment.
* Hardware support experience including Dell, HP, and Apple.
* IT Project support, delivering on time and within budget.
Qualifications
* A level or vocational qualification in computing / IT.
* ITIL – IT service management.
* Any technical qualifications (Microsoft, HP, Cisco) would be an advantage.
Personal Characteristics
* Self-motivated.
* Resilient and copes well in high-pressure environments.
* Flexible and adaptable.
* Customer focused.
* Comfortable working at pace.
* Enjoys helping others.
* Accountable.
* A passion for technology.
Other Requirements
* Driving license.
* Willing to travel to other sites if required.
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