FEMALE Team
leader
GOR - Genuine Occupational
Requirement for this role is open to female applicants only due to privacy
needs in a woman's support service, as permitted under The Equality Act 2010.
Supported
Living
Job Description
We are
looking for a dedicated and compassionate Team Leader to work within a team,
delivering high-quality and person-centered care for 2 females with complex
health and behavioural needs. This role requires hands-on support in all
aspects of daily living and having a proactive approach. A UK full manual
driver’s licence is essential as it involves driving a mobility car. Both have active lifestyles, and use communication aids. We are looking for a Team Leader who will support both ladies in developing new friendships whilst maintaining family and existing
friendships. Support within the community on activities, be creative and innovative with new ideas.
Our Mission Statement:
OUR MISSION is to make a positive
difference to people and their families by delivering personalised health and
social care that helps them to achieve the things they want out of life.
Our Values:
SAFE: We put the person at the
centre of all our work and listen and act on what they tell us. We will respect
and promote the human, legal, and civil rights of all the people we support,
our organisation, and wider society.
SOUND: We will provide high-quality
care and support that is safe, evidence-based, and outcome-focused. We will
work in an appreciative way, that is hopeful and encouraging, using positive
and strength-based approaches.
SUPPORTIVE: We will empower the
people we support in a manner that is progressive and enables them to exercise
choice and control. We will work with our partners to create pathways that
enable people to grow and achieve their goals
Job Purpose
Support the Registered and Deputy Manager to lead the supported
living service and adhere to all regulatory and relevant legislation
requirements.
Provide effective day-to-day leadership to the support
workers promoting the values, policies, and procedures of Harley House
Supported Living.
To ensure that the workforce has the skills, competencies,
and knowledge to ensure that the people we support lead as independent and
fulfilling lives as possible.
To uphold and promote the values of Harley House-supported
living.
This job description lists the main areas in which you will
be expected to provide support. We may need to add more specific tasks to this
based on the needs and wishes of the people. This supports their right to have
control over their own lives
Main Duties and Responsibilities
Leadership
·
Ensure enhanced hours are evidenced and
delivered.
·
Ensure that there is evidence of effective
handovers, planning of the day-to-day activities, and ensuring staff are
following support plans and relevant policies and procedures.
·
Ensure staff complete accidents or incident
forms following events.
·
Ensure safeguarding and incidents have been
raised or escalated to the Registered and Deputy Manager.
·
Oversee the interactions performance and
conduct of staff on duty and respond to poor or inappropriate practice.
·
Provide effective supervision to support staff.
·
Ensure
all staff are up to date with their mandatory training and address
non-compliance with individual staff.
·
Ensure
that medication is administered in a timely fashion and ensure any medication
errors or discrepancies are reported to the Registered and Deputy Manager.
·
Ensure
concerns and complaints are acted upon promptly and escalated.
·
Ensure
regular spot checks and competencies are undertaken to monitor care delivery,
staff competency and service user satisfaction.
·
Be
a positive role model for the team ensuring you participate in the delivery of
care and support.
·
Ensure
all information is kept up to date by GDPR legislation.
·
Develop
key relationships with health professionals and other key stakeholders.
·
Create
an open and transparent culture enabling staff to confidently raise concerns
and ensure there is clear evidence of lessons learned when there have been
incidents and near-miss events.
·
Ensure that staff undertake monthly keyworker
meetings.
·
Ensure that staff members all understand their
expectations as an employee of Harley House Supported Living and the Mission Statement
and Values we promote.
·
Commit
to the development, knowledge, and skills of the staff team ensuring that
mandatory training is up to date
·
Ensure
you have, and promote knowledge and understanding of the Right care, Right
culture, and Right Support CQC guidance.
·
Ensure
you have the knowledge of the REACH standards for supported living and that
this is promoted to the support workers.
·
Ensure
that Positive Behaviour Support is embedded in the culture of the service
through training, support plans, and the culture of the home.
·
Act
swiftly to performance and capability concerns, escalating these to the Registered
and Deputy Manager.
·
Ensure
staff have a good knowledge of consent and promoting independence and choice.
·
Carry out any additional tasks or duties
according to your Team Leader responsibilities and within your scope of competency
The people we support:
·
Ensure that there are effective support plans
in place for all the people we support based on the needs, risks, and wishes of
the person and in co-production with them. Ensure these are updated at least
monthly or as needs change.
·
Ensure support plans identify goals and
identified outcomes using the relevant Outcome Star.
·
Ensure capacity assessments are in place for
relevant service users.
·
Promote independence, positive risk-taking, and
embracing Equality and Inclusion to enable the people we support to live their
best possible lives.
·
Develop
strong relationships with service users and their families ensuring regular
monitoring of care and support delivery.
·
Ensure all service users have monthly person-centred
meetings.
·
Ensure all service users are encouraged to
participate in an annual service user feedback survey.
·
Enable opportunities to support service users
to vote.
·
Ensure that the Accessible Information standard
is always followed, considering the needs of all the people we support.
·
Ensure service users are supported to make
their home personal to them.
·
We are looking for a dedicated and
compassionate Team Leader to support a team of 20 staff across 2 services
delivering high-quality and person-centred care for 3 individuals with complex
health and behavioural needs. This role requires hands-on leadership and a
proactive approach. A UK full manual driver’s licence is essential as it
involves taking individuals to various community activities. Our people
supported enjoy a wide range of activities such as the cinema, bowling,
swimming, arcades, roller coasters, and regular family meetups. We all engage
in sensory activities at home and go to college twice a week. As a Team Leader,
you’ll manage staff and ensure that a high standard of care is met
alongside coordinating and organising meaningful activities that align with
each person's goals and preferences.
Quality and Governance
·
Ensure that competencies are undertaken in key
areas.
·
Ensure the Registered and Deputy Manager has
all the necessary information related to accidents, incidents, and trends and incidents.
·
Undertake audits in your role as team leader
under the direction and supervision of the Registered manager and deputy.
Other duties
·
Act as an ambassador for the service, ensuring
as the Team Leader you always maintain professionalism and integrity
·
As the team leader in the service, ensure you
refrain from befriending staff or service users on social network sites to
maintain professionalism.
·
Always act in the best interest of any person
who may lack capacity.
·
Ensure that the safeguarding of the people we
support is always a priority
·
Be aware of, and follow the procedure for,
reporting any safeguarding concerns or incidents.
·
Keep accurate records.
·
Attend training and ensure all mandatory
training is up to date.
·
Co-operate and attend a yearly appraisal.
·
Ensure the health, safety, and welfare of the
people you support and the workforce.
·
Embrace teamwork by ensuring effective and open
communication for the benefit of the people we support.
·
Prioritise the safeguarding of the people we
support at all times
This job description may be
subject to review and change in consultation with the post holder. This is not
an exhaustive list of duties, and you may be required to undertake any tasks
relevant to your
role and level of skills and competency