Summary
You will support and maintain IT resources, ensure that hardware and software audits are conducted. Being a valued member of the team, you will respond to, log, and resolve support requests, assist with large system upgrades and so much more!
Wage
£12,621 a year
Training course
Information communications technician (level 3)
Hours
Monday to Thursday 8am to 4pm Friday 8am to 3:30pm
37 hours a week
Possible start date
Tuesday 4 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy
* First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems
* Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilize technology
* Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers
* Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly
* Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services
* ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment
* Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards
* System Updates: Contribute to network system updates and large-scale projects as required
* Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software
* Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions
* Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers
* Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges
Where you’ll work
Bristol Metropolitan Academy
Snowdon Road
Fishponds
Bristol
BS16 2HD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Your training will be delivered online via a SMART classroom, every 6-9 weeks
Requirements
Essential qualifications
GCSE in:
* English (grade 5/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative