Medicare EMS are welcoming applications for a full-time Clinical Operations Manager for each of our frontline ambulance stations to support our contract with an NHS Ambulance Services.
As part of our local management team you will be responsible for overseeing the operational and clinical performance of your ambulance station. You will be responsible for managing and overseeing a team of ambulance clinicians including Emergency Care Assistants, Emergency Medical Technicians, Newly Qualified Paramedics and Autonomous Paramedics.
We are recruiting one manager for our Braintree Ambulance Station.
Main duties of the job
As the Clinical Operations Manager for your station you will be responsible for, but not limited to:
* Operational and clinical performance of your ambulance crews.
* Ensuring the fleet is maintained to a safe standard and compliant with the load list.
* Maintaining oversight of the operational rosters and addressing any vacancies in conjunction with the scheduling team.
* Maintaining operational and clinical compliance with the contractual KPIs for the NHS contract.
* Supporting all newly qualified clinicians during their first operational months.
* Supporting our Newly Qualified Paramedics through their NQP programme.
* Completing clinical supervision shifts with all grades of clinician working at your station.
* Undertaking annual appraisals with your teams.
* Ensuring your operational base remains compliant at all times including, but not limited to, safe disposal of clinical waste, IPC, communal area maintenance, risk assessments, medical gas supply and storage, vehicle deep cleans.
* Undertaking clinical duties to maintain credibility, knowledge and skills.
* Organising CPD events and team building activities.
About us
Established in 2003 Medicare have become one of the leading private ambulances provides in the UK. We have exciting opportunities for pre-hospital clinicians to take the step into a managerial position within the private sector whilst remaining part of a frontline team.
Job responsibilities
Clinical Responsibilities
* Provide responsive and pre-planned clinical leadership and supervision to all grades of clinician.
* Develop and maintain a close working relationship with the recruitment and compliance team to support the onboarding of new clinicians.
* Participate in open days and recruitment days as required.
* Maintain a robust understanding of the individual scopes of practice for all grades of clinician.
* Assist and support the medicine management process including but not limited to the restocking of medicine bags, stock oversight, incident management, control drug audit compliance, and follow up action with the workforce when the internal processes have not been followed.
* Undertake patient report form auditing on a monthly basis to ensure that the contract KPI target is always achieved.
* Provide face to face feedback to the clinician workforce during a clinical supervision shift.
* Ensure that each clinician has two clinical supervision shifts per annum at your station.
* Request and review statements from the workforce in relation to any reported incident.
* Ensure all clinicians are adequately supported through any incident investigation.
* Develop, plan and deliver CPD sessions for the workforce based on interest and/or feedback.
* Ensure all clinicians on your station have undertaken an annual resuscitation refresher.
* Ensure the timely escalation of serious concerns or matters to the Executive Leadership Team.
* Communicate clinical updates relevant to the NHS contract clearly to the workforce.
* Undertake clinical shifts.
Operational Responsibilities
* Oversee crew deployment and readiness for day-to-day operations.
* Maintaining oversight of stock consumables within the storeroom.
* Maintain an adequate level of medical gases on station.
* Work with the Head of Fleet to maintain the emergency vehicles on your station.
* Manage and oversee all operational KPIs for the NHS contract.
* Provide meaningful and constructive feedback to the workforce on their operational KPIs.
* Maintaining sickness levels at a minimum.
* Reporting station KPI performance to the Executive Team on a monthly basis.
Welfare and Support
* Recognising your own limitations in terms of work and personal stressors.
* Ensure you are familiar with the support programs and referral pathways.
* Maintain contact with members of staff who are absent from work.
* Creating and maintain a supportive and inclusive work environment.
Person Specification
Personal Characteristics
* Ability to develop effective professional working relationships.
* Understand the need for policies and procedures.
* Be approachable and supportive.
* Have a desire and passion to lead a workforce.
Experience
* Ability to communicate effectively in complex situations.
* Demonstrate a high level of professionalism.
* Maintain confidentiality at all times.
Qualifications
* Registered paramedic with a minimum of two years post registration experience.
* Emergency driving qualification.
* Demonstrable mentoring experience.
* Enhanced DBS with barred list information for adults and children.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
£60,000 a year. Incentives and overtime available.
Contract
Permanent
Working pattern
Full-time
Reference number
E0427-24-0012
Job locations
Braintree Ambulance Station
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