Global Account Manager – Global Payments Solutions
The GPS Global Account Manager (GAM) is responsible for a portfolio of highly complex, Global Payments Solutions (GPS) clients with a global footprint. The GAM is a bespoke client point of contact for select GPS relationships and will be deployed for client relationships that require a senior level of support. The role will have accountability for their client’s global and regional existing GPS products and services, and, will support the broadening of HSBC’s relationships with clients from a commercial perspective. The role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint and will function as the client’s focal point of contact for service needs; leading a global/regional “squad” of service professionals to ensure their client’s needs are met in all countries. The role oversees query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis.
In this role, you will:
* Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation.
* Accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.
* Accountable for the identification of opportunities to deliver Client Service excellence locally, regionally, and globally; effectively managing any risks and issues with a strong understanding of the cash management business identifying and dealing with actual or potential business or relationship risks.
* Point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements, taking ownership to resolve cash management related client service issues and challenges as the final escalation point
* Coordinate global service delivery with counterparts (or designated service contacts) in other regions/countries across HSBC markets and be the central global contact point for service escalation matters, and, point person to lead projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration).
* Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders and monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed
* Provide analysis and recommendations to senior management on client focus, attrition, and engagement and collaborate globally with internal partners as a project manager for clients bespoke Treasury projects ensuring client deadlines are understood, achievable and met
* Develop client tailored Client Existing Service/Business Reviews, using key client metrics to proactively identify issues and trends while collaborating with the client and internal stakeholders to remediate and improve pain points to benefit the client.
To be successful in this role you should meet the following requirements
* Previous banking experience working with FIs/Corporates in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage.
* Strong knowledge of global cash management and clearing services, products, and techniques.
* Proven ability in identifying and meeting customer needs through matching a broad range of products and services and able to deliver creative and flexible customer solutions.
* Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances with a proficient level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
* Must thrive in a complex matrix environment with several stakeholders with differing goals/expectation with excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
* Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders and deliver compelling presentations with strong analytical and Project Management skills
* Ability to travel and professional certifications such as International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified would be desirable
This is a hybrid role based in Edinburgh
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500