Overview
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.
The Project Coordinator oversees the full lifecycle of circuit services, from new deliveries to customer renewals, and manages ongoing contractual changes and administrative tasks. The role involves processing and verifying sales orders, coordinating with suppliers and customers, and updating customer and asset records. The Project Coordinator ensures the customer service schedules and invoicing align with contract terms, manages cancellations, and verifies timesheets with the Network Operations Centre (NOC). For new service deliveries, the role includes ordering and scheduling, monitoring costs, handling contractual SLAs, and updating SAP records. The Project Coordinator also handles customer and supplier queries, cancellations, and coordinates service adjustments. Additionally, administrative tasks include authorising timesheets, invoicing, and order management. This role requires excellent organisation, attention to detail, and clear, consistent communication across departments to ensure smooth service delivery and contract fulfilment.
KEY RESPONSIBILITIES:
Managing Customer Renewals:
1. Processing sales orders, verifying costs, revenue, and contract dates
2. Raising purchase order requests
3. Coordinating with suppliers
4. Signing call-off contracts
5. Updating asset records
6. Invoicing customers
7. Preparing handover documentation for services into the NOC and finance
8. Updating customer service schedules
9. Establishing customer invoicing schedules
10. Managing customer cancellations according to contract terms
11. Managing the ongoing accounts/cost and revenue
12. Liaising with the NOC to approve timesheets against fault calls
Managing New Deliveries:
1. Ordering new services with suppliers – ensuring costs/contractual SLAs align with what has been sold
2. Liaising between supplier and customer to ensure all appointments are scheduled
3. Monitoring costs
4. Monitoring delays and additional charges such as ECC’s (additional contractual charges), Wayleave agreements, and permission to build/dig requests.
5. Ensuring financials are correct and invoiced once live.
6. Goods Receipting of Supplier PO’s
7. Supplying service schedules that align with the customer agreement.
8. Supplying a handover into the NOC
9. Ensuring the SAP project is updated with the correct contractual dates and NOC support fees and work hours for correct engineers.
Managing all changes/queries within the lifecycle of the contract:
1. Assisting with invoice queries from both supplier and customer
2. Dealing with customer cancellations, raising with suppliers, and liaising with the NOC team and sales to confirm cancellation. Organising the return of supplier loaned kit.
3. Upgrades/downgrades on existing connections
SAP – Admin:
1. Authorising NOC timesheets against the project checking customer details and fault call reference
2. Raising manual or setting up invoice schedules sales orders.
3. Profit/Loss accountability
Qualifications
SKILLS AND EXPERIENCE:
1. Strong organizational skills
2. Attention to detail
3. Ability to communicate effectively with team members, wider business (Sales, NOC, finance teams), clients, and external partners.
4. The ability to manage multiple tasks simultaneously.
5. Excellent communication skills
COMPANY VALUES:
1. Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry.
2. Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated.
3. Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives.
4. Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface.
Job Info
Job Title: Project Coordinator
Company: North
Location: Glasgow, Glasgow City
Salary: Competitive
Posted: [Insert Date]
Closes: Jan 12th 2025
Sector: Administration
Contract: Permanent
Hours: Full Time
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