Role Overview The Deputy Manager at a care home plays a pivotal role in supporting the Registered Manager to ensure the delivery of high-quality care and compliance with all regulatory requirements. This role combines leadership, operational management, and direct care responsibilities to maintain a safe, caring, and supportive environment for residents and staff. Key Responsibilities 1. Leadership and Management Act as the second-in-command to the Registered Manager, assuming full managerial responsibilities in their absence. Lead and motivate the care team to deliver exceptional care aligned with the care home’s values and policies. Foster a culture of continuous improvement, teamwork, and open communication among staff. Participate in recruitment, onboarding, training, and appraisal of staff members. 2. Care Delivery and Resident Support Oversee the planning, implementation, and monitoring of personalised care plans to ensure residents' needs and preferences are met. Conduct assessments for new and existing residents to maintain accurate and up-to-date records. Provide hands-on care and support to residents as needed, promoting dignity, independence, and wellbeing. Engage with residents and families to address concerns, feedback, and ensure satisfaction with care services. 3. Compliance and Quality Assurance Ensure the care home complies with all relevant regulations, including CQC (Care Quality Commission) standards. Conduct regular audits, risk assessments, and health and safety checks to maintain a safe environment. Assist in preparing for inspections, ensuring all records and policies are complete and up-to-date. Monitor and address incidents, complaints, and safeguarding concerns promptly and effectively. 4. Operational Management Support the Registered Manager with rota planning, resource allocation, and maintaining staffing levels. Oversee medication management, ensuring policies and procedures are followed. Assist in managing the care home’s budget, including cost-effective procurement of supplies. Participate in strategic planning and contribute to achieving the care home’s business objectives. 5. Professional Development and Training Stay informed of best practices, industry developments, and regulatory changes. Provide mentoring and coaching to staff, promoting professional growth and skill development. Deliver or coordinate training sessions to ensure staff maintain required competencies. Skills and Qualifications Essential: Experience in a leadership or supervisory role within a care setting. Relevant health and social care qualification (e.g., Level 3 or 5 NVQ in Health and Social Care). Strong understanding of CQC standards and compliance requirements. Excellent communication, organisational, and interpersonal skills. Ability to manage priorities, delegate tasks, and resolve conflicts effectively. Desirable: Additional qualifications or certifications in dementia care, palliative care, or safeguarding. Proficiency in using care management software or systems. Personal Attributes Compassionate and empathetic approach to working with residents and families. Proactive problem solver with strong decision-making abilities. Commitment to maintaining confidentiality and professionalism. Resilient, adaptable, and capable of working under pressure. Working Hours and Conditions Full-time role with flexibility to work evenings, weekends, and on-call as required. Some administrative work combined with direct care responsibilities. An environment requiring emotional resilience and a focus on well-being.