We are looking for a dynamic and experienced Operations Manager to join our growing domiciliary care company. This role offers an exciting opportunity to manage our existing branches and play a key role in expanding the business by opening new branches. You will have the responsibility of overseeing the day-to-day operations, ensuring the highest standards of care are delivered, and working closely with local authorities and clients to drive growth.
Key Responsibilities:
1. Manage and oversee the daily operations across all branches, ensuring effective supervision and monitoring of all staff members.
2. Play a key role in business growth by opening new branches and sourcing new care packages, including liaising with local authorities and maximizing revenue generation through direct and indirect payments.
3. Build and maintain strong relationships with clients and key accounts, ensuring client satisfaction and securing new business opportunities.
4. Ensure all compliance and legislative requirements are met, maintaining accurate and up-to-date computerised systems and manual records.
5. Lead recruitment and marketing campaigns to attract new clients and staff, promoting the company's services and reputation.
6. Provide leadership and support to staff, overseeing recruitment, performance management, and staff development to retain talent and maintain high standards.
7. Monitor and enhance the company’s care delivery services, growing supported living and young people services in line with client needs.
8. Ensure that all services comply with relevant care standards, including CQC requirements.
Requirements:
1. A relevant care-related qualification (e.g., NVQ Level 5 in Leadership for Health and Social Care or equivalent, or substantial relevant experience).
2. Proven experience in people management, including recruitment, scheduling, performance monitoring, and development.
3. Strong leadership skills with the ability to manage, motivate, and retain staff within a busy environment.
4. Excellent communication skills, both written and verbal, with a client-focused approach to service delivery.
5. Experience in managing relationships with local authorities, clients, and external stakeholders to drive business growth.
6. In-depth knowledge of compliance and regulatory requirements for domiciliary care services.
7. Problem-solving skills and the ability to work under pressure while meeting targets and deadlines.
8. Passionate about improving care standards and expanding services, including supported living and young people services.
Benefits:
1. Competitive salary of £50,000 - £60,000 per annum.
2. Performance Bonus
3. Company Car
4. Opportunity to grow with the company as we expand our operations.
5. Private medical insurance.
6. Company events and employee discounts.
If you are an experienced and motivated leader looking to take the next step in your career, we would love to hear from you! Apply today to be part of a growing, forward-thinking organisation committed to delivering outstanding care.
Job Type: Full-time
Pay: £50,000.00-£60,000.00 per year
Additional pay:
1. Bonus scheme
2. Commission pay
3. Performance bonus
Work Location: In person
#J-18808-Ljbffr