Grants and Support Officer Location : Hybrid – min 2 days per week in Cheam, Surrey after probation Salary: £34,729 per annum Hours: 35 hours per week Department: Help, Advice and Services Job Type: Full time Contract Type: PermanentThe vision of The Charity for Civil Servants is a lifelong community: people offering effective support for each other when life takes a turn for the worse. The Charity for Civil Servants’ mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. We listen without judgement and offer practical, financial and emotional support. Our Help, Advice and Services Directorate aims to make a positive impact by offering appropriate financial and wellbeing support and advice. As a Grants and Support Officer, you will be managing casework as part of a team of supportive colleagues, handling phone calls and emails, making decisions on financial assistance, and advising on income maximisation and financial capability. To be successful in this role, you will be an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations with applicants and vulnerable people. You will also have knowledge of benefit entitlements and an understanding of basic budgeting and be able to balance casework with new enquiries, recording data accurately and consistently. With previous experience of casework, you will be able to identify people’s needs by analysing complex information and exploring underlying issues.The Charity supports hybrid working. In this role, you will need to commit to working from our Head Office in Cheam, Surrey. During probation you will receive structured training and be based full time in our Head Office in Cheam, Surrey for the first 3 months. After 3 months you will have the option to work from home up to 2 days per week and if probation is successfully completed at 6 months, you will have the option to work up to 3 days per week from home. In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave with the options of buying and selling holidays, as well as interest free loans for season tickets and our cycle to work scheme.To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is Sunday 13 April, at 23:59pm. Interviews will take place soon after closing.The Charity for Civil Servants is committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor. Strictly no agencies.REF-220478