PURPOSE
Keystone Property Finance is an established Buy-to-Let Lender with a strong brand identity and over 25 years’ experience in the UK mortgage market.
Keystone Property Finance is looking for a highly motivated individual with exceptional analytical and communication skills to join our Operations team.
The ideal candidate will have experience within a fast-paced environment in the creation of process analysis, facilitation of workshops, elicitation of requirements, creation of documents outlining business requirements, strong stakeholder management skills, be process-driven for continuous improvement, effective communicator and a team player, have a natural curiosity with the ability to work on your own initiative, ambitious for personal development and learning, proactive and efficient, with strong inter-personal skills.
Key Responsibilities
People Related Tasks
* Work with the Change Manager and Test Analysts to ensure changes are being worked in the correct priority order for delivery in line with the business expectations.
* Facilitation and influencing of meetings for elicitation of requirements via techniques such as workshops, process reviews and interviews across all levels of management.
* Use clear communications to liaise with colleagues to understand the specifics surrounding an idea for change.
* Liaise with Line Manager, escalating any specific problems for discussion and resolution.
* Meetings with key stakeholders throughout the change control process.
* Keeping team members informed of changes that may impact their work.
Daily Operations
* Elicitation of requirements.
* Creation of documents such as Business Cases, User Stories and Project Initiation Plans.
* Supporting teams with the creation of change control forms.
* Support the Change Control process.
* Creation of process maps using Visio.
* Process mapping as-is and to-be processes to a detailed level.
* Understanding requirements and solutions to ensure testing is valid.
* Understanding of test plans.
* Reporting progression and findings to Line Manager.
* Makes suggestions for process improvements.
KEY SKILLS/COMPETENCIES
Adaptability & Flexibility
* Adjusts language and questions to suit the person to whom they are speaking to enable them to best elicit clear requirements and investigations.
* Excellent analysis skills and logical approach to problem solving.
* High attention to detail.
* Coping with fast-changing circumstances and acting in a manner that facilitates the change process.
* Redirects efforts proactively applying an understanding of the reasons to support colleagues.
* Recognises the need for change and makes recommendations accordingly.
Co-Operation and Teamwork
* Participates as a team member, creating effective and professional working relationships with colleagues.
* Co-operates openly and honestly with colleagues and participates in team activities, sharing experiences and ideas.
* Assists other teams and team members when necessary.
Monitoring and Controlling Progress
* Actively monitors progress of day-to-day work and acts to achieve targets.
* Provides feedback to Line Manager and Senior Manager of potential problems.
Knowledge of Process
* Expert in Microsoft – Excel, Visio, PowerPoint & Word.
* Experience in a Change Control environment including the creation of documents such as Business Cases, User Stories and Project Initiation Plans.
* Understanding the current organisational situation, identify future needs and create solutions to help meet those needs.
* Experience in liaising and implementation of third parties.
Communication
* Takes on board feedback from the business and communicates feedback to manager where required.
* Communicating facts and concepts so they can be easily interpreted and understood by others.
* Balances amount and level of information, conveys key issues in appropriate order.
* Communicates in plain English, speaking clearly and fluently and using correct grammar in all written work.
* Listens to instructions and passes on information as directed.
Planning Own Work
* Establish a daily course of action to accomplish day-to-day work targets.
* Is aware of team’s priorities, targets and objectives and plans own work accordingly.
* Is realistic with timescales.
#J-18808-Ljbffr