IT Support Analyst Telford, Shropshire Permanent Up to £30k per annum Monday Friday 8.30am 5pm Benefits: 25 days annual Leave stats increase with service employee perks We are working with a well-established client based in Telford who are looking for a knowledgeable and experienced IT Professional to join their existing team. The successful candidate will be providing 1st line support and assistance to front-line users with all aspects of IT systems, administering and ensuring integrity of systems, processes and access control. The IT Support Technician will be responsible for: Provide swift and effective 1 st Line support to users across the business Maintaining support logs to enable reporting Ensuring any support tickets raised are managed and resolved in an efficient manner Supporting in all hardware, software, and systems installations, migrations and de-commissioning Assist with IT audits and maintain effective inventories Supporting the department with any wider IT related projects Provide support with any hardware, software, applications and networking Essential Attributes Previous experience in a 1 st Line IT Support role Good level of technical knowledge around hardware and software issues Relevant qualification in ICT based discipline Good knowledge of PC based hardware architecture, PC Networks, basic telecommunication network knowledge, windows desktop and server operating systems, email/calendar systems, CRM and ERP Methodologies as well as anti-virus software. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. Reference: AA26520 ADZN1_UKTJ