The Role...
We are looking for a Guest Host to join our Front of House team to ensure that we are consistently providing our guests with exceptional guest service throughout their stay. A sparkling personality is key in this role to make sure that every guest has a memorable experience. Your role as our Guest Host is primarily guest facing but also ensuring a smooth operation whilst our guests relax.
You have sixty seconds to make the very best first impression, and your time starts as soon as you see someone. Our guests like people who are happy, warm, caring and efficient in their manner. You will instantly make people feel welcome, wanted and that they have arrived “home”.
Your smile is genuine, you are a people person at heart, happy to see new faces and deal with a multitude of questions quicker than google. You know everything about where you work, the details and the quirks. You are methodical, communicative and efficient, able to check somebody into The Headland in a flash, whilst conveying information, anecdotes and an update on the weather and travel, all at the same time! Juggling is a forte, accuracy a need, and you may give Bill Gates a run for his money on the computer.
Salary and contract...
This position is offered on a zero hour contract, however the role requires flexibility as the hours that are available will include working evenings, weekends, bank holidays and additional hours during our busiest times.
In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Perks...
As a member of our team you can enjoy the following benefits:
* Complimentary stay after 1 year's service
* 50% off hotel stays
* 40% off spa products
* 25% off spa treatments
* Complimentary meals in each of our restaurants, once a year
* Gym access & weekly swim session
* Special rate for Pride of Britain Hotels
* Discounted surf lessons
* On site parking
As well as regular awards and recognition:
* Bi-Monthly recognition awards
* Annual festive awards event
* Long service awards dinner
**Please note, this vacancy may close sooner than the current expiry date if a suitable candidate is found. If you are wishing to apply, please do so as soon as possible.