Salary
New position to support our 5 year strategic plan objectives.
Our Customer Helpers will be the public face of Stagecoach South East, providing information and assistance to customers using the busy Hastings rail interchange and town centre bus stops.
As the first point of contact for customers looking for help or information, you will aim to be approachable and responsive to every customer with a personal touch.
You will live and breathe the company tone of voice and vision. You will positively enhance the company profile and reputation by using your initiative to ‘do the right thing’ for our customers and have an excellent understanding of the company’s products and services.
You would work closely with colleagues in our local control team and service delivery support team to provide helpful real-time service information and have the ability and confidence to think outside the box and provide feedback on customer sentiment and suggestions to managers.
Key skills / characteristics for this role are:
1. Excellent verbal and social communication skills
2. Resilient, flexible, and able to work in a mobile capacity
3. Friendly and approachable demeanour
4. Experience in customer service roles
5. Able to work independently
6. Ability to learn and retain knowledge of products and services
7. Ability to effectively communicate company policies/procedures to customers
8. Excellent problem-solving skills
9. Care deeply, genuinely, and passionately about customer support
We are looking for two successful people who can work between 0800-1200 or 1400-1800 to cover our peak periods Monday to Fridays. Weekend work will be necessary with sufficient notice for significant events in the town centre.
Does this sound like you or somewhere you’d like to be? If it is, apply through our Stagecoach careers site by Monday 15th July 2024.
Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.
Location:
Stagecoach Hastings Depot Beaufort Road, St. Leonards on Sea, Hastings Sussex TN37 6PL