Job Title: Team Leader – Property Management
Location: Worcester
Brand: Leaders
Salary: £34,000 plus £2,000 commission
Hours: Monday-Friday 8.45am-5.30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and key responsibilities:
Reporting to the Head of Centre, Leaders are seeking a Team Leader of Property Management to join our dedicated and dynamic team based in Worcester. To be successful within this position, you will be a current Senior PM looking to step up, or a current Team Leader with experience in leading a team in customer service. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.
Key Responsibilities:
* Conducting Morning Meetings
* Providing support and guidance with the implementation of new legislation
* Help investigate customer complaints and propose/undertake appropriate responses
* Help to co-ordinate and where possible provide training
* Support the Property Management department through guidance and mentoring to achieve strategic objectives
* Support audits of property management departments in conjunction with branch audits
* Ensuring that property management best practices are shared
* Checking Gas Daily to ensure process has been adhered to
* Monitoring teams' overdue workflows
* Monitor the churn report
* Identify possible opportunities to enhance the level of service provided to both internal and external customers
* Working on group projects or initiatives along with the RPM
* Responsibility to enforce strategic objectives
* Conducting Interviews
* Ensuring adequate cover in the department during holidays and days off
* Monitor workload of Property Managers, being aware of any issues that may affect staff morale
What are we looking for:
* Excellent communication, written and verbal
* Professional telephone manner
* Organisational skills, time management, and attention to detail
* Experience leading a small team
* Proven history working within the Property Industry
* Full UK Driving License Required
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Quarterly and yearly awards including trips abroad
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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