As an Enterprise Customer Success Manager, you'll play a key role in helping clients achieve their strategic goals. You'll build strong relationships, guide clients through product adoption, and identify growth opportunities. Responsibilities: Support pre-sales activities and define initial project scopes. Lead complex implementations and drive product adoption. Manage a portfolio of 30 accounts, executing strategies to retain and grow business. Secure renewals by demonstrating value and managing risks. Identify and close expansion opportunities, collaborating with sales. Offer thought leadership on strategy management and best practices. Contribute to process improvements within the Customer Success playbook. Ideal Candidate: Strong client relationship management and strategic guidance skills. Detail-oriented with solid project management abilities. MEDDPICC methodology Commercially driven, with experience managing enterprise customer success. Exceptional communication, meeting management, and negotiation skills. Proactive problem-solving and resourcefulness. Experience: 5 years in enterprise customer success/account management in SaaS (ACV >$50k). 2 years in a post-Series A or early-stage tech company. Remote work experience. Expertise in implementation, renewals, expansions, and product adoption. Salary: Up to €100,000 base, 20% on top as bonus. About the Company They are the leading strategy execution platform, trusted by over 25,000 teams worldwide. 60 FTEs divided in 3 regions. Americas, EMEA and APAC. Clients are Enterprise, such as PepsiCo, Volvo, KFC, UNICEF, Porsche, Honeywell, etc.