Job Title: Shared Services Administrator [Collections]
Contract Type: Permanent
Salary: Band 6 £22,932 Per annum
Location: Square One | 4 Travis Street | Manchester M1 2NY
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
At Network Rail, we believe in development and training for our employees. We offer excellent benefits, including:
* Flexible and agile working patterns (e.g., hybrid working and compressed hours)
* A range of pension schemes
* Rail and season ticket subsidies up to 75%
* 28 days annual leave, plus bank holidays and volunteering days (5 days)
* Financial wellbeing - Access to mortgage advice and 6 months free access to Nous, a digital service that manages your household bills for you
* 2 weeks paid reserve leave for our Armed Forces community
* Cycle to Work Scheme
* Wellhub, an all-in-one corporate wellness platform offering you the best holistic wellbeing partners.
* Discounts on shopping, food, technology, and experience days
Brief Description
About Shared Services
Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
What will you be doing?
We are looking for Credit Controllers / Collecting Agents to join the Collections team in Shared Services. You will be actively chasing large volumes of customers, completing complex reconciliations, and liaising with internal and external stakeholders.
You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes, and drive standardisation while upskilling team members to follow and continually consider improvements to processes.
The collections team are responsible for the collection of high-value debt. Our collection team operates on a rota basis; therefore, candidates should be flexible to work between the hours of 8 am and 5 pm.
About the role (External)
What skills & experience will you need to succeed?
* Great attention to detail and accuracy – delivering quality administrative outputs to prevent rework and ensure compliance with internal processes.
* Excellent Excel skills - proficiency with data manipulation, filters, pivot tables, V-lookups, and the ability to reference data from one workbook to another. You will also use Excel to analyse complex data sets and produce reports.
* Confident communicator – you’ll be dealing with queries from external stakeholders and will monitor a shared inbox. You’ll need good written and verbal skills: concise, clear, and articulate.
* Organisation and prioritisation – you will have to complete tasks within specified timeframes and be accustomed to KPIs and SLAs.
Ideal Candidate
* Credit Control experience
* Proven administrative / analytical skills.
* Experience of delivering continuous improvement
What could help set you apart?
* Previous experience in Debt Collection
* Demonstrable experience of processing high volume activity
* Experience of delivering continuous improvement programmes
* Knowledge of Oracle eBusiness Suite experience
* Ability to resolve complex reconciliation queries.
How to apply (External)
Salary: £22,932 per annum
Closing date: 15/01/2025. Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
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