Job summary The post holder will be required to support in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management, in accordance with the Patient Access Policy, communicating appointments and admission related information to patients and carers and typing correspondence within performance targets as appropriate. The ideal candidate will have administration / secretarial experience along with excellent communication skills. Main duties of the job Waiting list management in accordance with the patient access policy and support in the delivery of the 2 week wait and 18 week pathway targets. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Please see attached job description for more information. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Part-time Reference number 205-6913098 Job locations County Hospital Weston Rd Stafford ST16 3SA Job description Job responsibilities Please see job description and person specification. For further information regarding this position please contact: Jack Hughes 01782 671934 Job description Job responsibilities Please see job description and person specification. For further information regarding this position please contact: Jack Hughes 01782 671934 Person Specification Qualifications Essential 5 GCSE's or equivalent (including maths & English) NVQ Level 2 in Business Administration (or equivalent experience) Desirable NHS experience Q&A Essential Knowledge of Microsoft Office package Waiting list management Desirable Experience of working with medical terminology Interview Essential Ability to work as part of a team Audio typing experience Desirable Ability to problem solve Person Specification Qualifications Essential 5 GCSE's or equivalent (including maths & English) NVQ Level 2 in Business Administration (or equivalent experience) Desirable NHS experience Q&A Essential Knowledge of Microsoft Office package Waiting list management Desirable Experience of working with medical terminology Interview Essential Ability to work as part of a team Audio typing experience Desirable Ability to problem solve Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address County Hospital Weston Rd Stafford ST16 3SA Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)