CandidatesThe Role and the Team
Weâre seeking a dependable and motivated person who can effectively manage the challenges of business-as-usual tasks while also contributing to, and at times leading, projects and initiatives. The team is committed to delivering ever-improving services with a focus on providing outstanding experiences for our colleagues and maximising the value of our toolsets. As IT Systems Engineer youâll be an enabler of these ambitions.
What Youâll Do
* Manage and maintain Microsoft-online based systems, network infrastructure, and Windows/Mac desktop environments across the organization
* Administer and optimise Microsoft 365 services (Exchange Online, Teams, SharePoint) and Entra ID/Azure AD, handling user provisioning, license management, and SaaS applications
* Troubleshoot and resolve technical issues from the service desk, ensuring excellent service for colleagues and end-users
* Implement security policies and ensure systems comply with organisational standards and best practices
* Assist in the deployment and management of new hardware, software, and system upgrades, including managing laptops and Macs
* Collaborate with stakeholders to plan and execute future automation efforts.
* Take ownership of asset management, inventory, and technical documentation, ensuring accuracy and compliance
* Facilitate meeting rooms and events such as Town Hall meetings, ensuring technical setups run smoothly
What Youâll Bring
* Experience administering IT systems, including Microsoft 365 and Entra ID, ensuring smooth operation and efficient user management
* Expertise in managing and customising device profiles in Microsoft 365 Intune, using scheduling and scripting to optimise workflows
* Proficiency in troubleshooting and resolving issues through a ticketing system, effectively balancing business-as-usual tasks with new requests
* Knowledge of networking concepts like DNS, DHCP, VLANs, VPNs, and TCP/IP, with a focus on modern VPN solutions
* Ability to use PowerShell scripting to automate processes and enhance system administration
* Strong background in implementing and managing security protocols, including advanced email gateways such as Mimecast, to ensure secure email communications
* Experience overseeing asset management and ensuring compliance with IT policies and procedures
* Capability to independently apply service management principles (e.g., ITIL) to plan and execute tasks efficiently
Preferred experience
* Working with standard security frameworks, including ISO 27001, Cyber EssentialsPlus, NIST CSF
* Experience using Microsoft Intune and configuring/managing Windows Autopilot
* Experience with Jamf or Kandji MDM tools
* Atlassian Jira and Jira Service Desk administration
* Certifications such as Microsoft 365 Certified: Fundamentals, CompTIA A+, Network+/Cisco CCNA or equivalent
What We Offer
* Hybrid working and flexible hours
* Free parking and EV charging onsite
* 25 days plus public holidays, buy and sell and an additional day off for your birthday
* A company bonus scheme
* Great social events e.g., Christmas party, family fun day, summer party, sports matches
* Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)
* Onsite gym (including access to free HIIT & stretch classes)
* Learning and development opportunities
* Group auto-enrolment pension plan
* Enhanced maternity, paternity, sick pay
* Company funded private medical insurance
* Healthcare cashback plan
* Employee assistance programme (including mental health support)
* 35 hour working week
#LI-Hybrid
NOTE: We do not provide sponsorship. Candidates with Settle Visa are most welcome.
Job Types: Full-time, Permanent
Pay: £22,113.00 per year
Benefits:
* Company pension
* On-site parking
* Work from home
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Tipton: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* What is your visa status?
Experience:
* IT support: 2 years (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person