Job Description
Join Our Team as the Backbone of IT Innovation!
Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for a Service Desk Tier 2 Specialist like you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance.
What You’ll Do
* Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
* Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
* Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
* Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.
Why ONE 2 ONE?
* Growth Opportunities: Work on diverse systems and expand your skill set.
* A Team That Has Your Back: Collaborative culture where your ideas matter.
* Solid Benefits: Health, dental, PTO, 401k, and more.
Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!
Requirements
What You Bring
* Experience managing on-premises Exchange, file/print services, and server virtualization.
* Proficiency in administering M365 services such as Exchange Online, SharePoint, OneDrive, Teams, and Intune.
* Knowledge of hybrid setups with Azure AD Connect and cloud security best practices.
* Solid grasp of TCP/IP, subnetting, routing, wireless, VLANs, and VPN technologies.
* Experience with network troubleshooting tools and techniques.
* Experience in supporting and maintaining Microsoft Teams environments, ensuring smooth collaboration and communication.
* Proficiency in troubleshooting Teams Voice solutions, including Direct Routing, call queues, auto attendants, and PSTN integration.
* MSP Experience: 2+ years
* Customer Service Mindset: You’re great with people and always put clients first.
Benefits
* Salary Range: $65K - $85K
* Medical, Dental, & Vision with Employer Contribution
* 401K with Employer Match
* Paid Time Off
* Volunteer Time Off
* Employee Assistance Program
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