We are seeking a Senior Hire Controller to join our clients team based near Southampton. This role is ideal for someone who is passionate about delivering best-in-class service and has the expertise to maximise upselling opportunities. You will be the primary point of contact for customers, ensuring their satisfaction from enquiry to post-hire feedback.
This role will be temporary to permanent, with an immediate start date. Office based with full time hours, Monday - Friday 7.30am - 5pm.
Day to Day of the role:
* Communicate with customers via email, website requests and phone ensuring all interactions are handled with high-quality service.
* Manage the entire order process, from enquiry to post-hire feedback, taking full ownership of the customer journey.
* Build and maintain relationships with regular customers, understanding their needs and ensuring their expectations are met or exceeded.
* Coordinate daily deliveries and collections within the depot, ensuring efficiency and timeliness.
* Work collaboratively in a busy but friendly team environment, planning and organising to meet the team’s objectives.
Required Skills & Qualifications:
* Proven experience in a customer service role.
* Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
* Experience in managing orders and coordinating deliveries and collections.
* Ability to upsell products or services through expert knowledge and customer understanding.
* Excellent organisational and planning skills, with a talent for multitasking in a fast-paced setting.
* A team player with a positive attitude and a commitment to providing exceptional customer experiences.
Please apply today for immediate consideration.
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