Salary: Up to £26,000 per annum + bonus + benefits
* Fantastic opportunity to join an outstanding team.
* Hybrid 80% homeworking available and 20% from our office in Glasgow. The hours of work are 35 hours per week and will typically be between, Monday to Friday, 8am-6pm with 1 Saturday per month 9am-2pm.
* Full training provided, development, and progression opportunities within the department and NFU Mutual.
About the role
We are currently seeking a Third Party Claims Handler to join our dynamic Third Party Assist team in Glasgow. In this role, you will have the opportunity to actively engage with non-fault third parties to understand their requirements and provide them with exceptional service.
As a Third Party Claims Handler you will proactively contact non-fault third parties to establish their needs, administer prompt deployment of services from NFUM’s approved supplier network and promote NFUM as a brand to third party potential customers to maximise future insurance sale opportunities and increase customer base. You will also be responsible for retaining claims and progressing them to closure.
Your primary responsibilities will be:
* Making outbound calls: Engage with Third party claimants to offer tailored solutions and services that meet their individual needs.
* Administer prompt deployment of services from NFUM’s approved supplier network and promote NFUM as a brand.
* You will also take ownership of claims, ensuring they are managed efficiently and effectively from start to settlement.
About you
We are looking for an enthusiastic individual with a strong work ethic to join our supportive and inclusive team environment. Ideally, you will have experience in third-party capture or outbound sales within the insurance industry and possess the following skills:
* Excellent interpersonal and customer service skills.
* Strong negotiation, questioning, and decision-making skills.
* Good organisational and planning skills.
* Proficient IT skills and use of Microsoft Office 365.
Benefits and Rewards
* Salary of up to £26,000 per annum.
* Annual bonus (up to 10% of salary).
* Contributory pension scheme, up to 20%, including your 8% contribution.
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
* A Family Friendly policy that helps you balance your work and family responsibilities.
* Access to savings at High Street brands, travel, and supermarkets.
* £20 contribution to a monthly gym membership – subject to T&Cs.
* Health and wellbeing plan - cashback for dentist, opticians, physio, and more.
* Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance.
* Employee Volunteering - volunteering in the community for one day each year.
* Unlimited access to Refer a Friend £500 bonus scheme.
* Life Assurance cover of 4 x salary.
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
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