IT Support Team Leader
Derby
Permanent
£35,000 – £40,000 (DOE)
IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.
A chance to join an established IT Management Services provider (MSP) looking for a 'hands-on' IT Team Leader to manage a small team of IT Support Engineers.
Must be willing to participate in the ‘on-call’ team shift rota – typically one Saturday per month.
Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):
1. Leading, mentoring, and coaching a small team of 1st/2nd Line IT Support Engineers.
2. Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
3. Troubleshooting, diagnosing, and resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
4. Ensuring consistently high standards of customer satisfaction and delivering to agreed service levels (SLAs).
5. Supporting IT projects including installations, upgrades, and migrations.
6. Must hold a full UK Driving Licence and have your own vehicle.
7. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
8. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.
Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More.
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