IT Support Team Leader
Derby
Permanent
£35,000 - £40,000 (DOE)
IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.
A chance to join an established IT Management Services provider (MSP) looking for a hands on IT Team Leader to manage a small team of IT Support Engineers.
Must be willing to participate in the 'on-call' team shift rota - typically one Saturday per month.
Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):
1. Leading, mentoring + coaching a small team of 1st/2nd Line IT Support Engineers.
2. Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure).
3. Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
4. Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs).
5. Supporting IT projects including installations, upgrades + migrations.
6. Must hold a full UK Driving Licence + have your own vehicle.
7. Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
8. An IT Certification would be advantageous: MCP, MCSA, MCSE, CCN...