Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Job Title: Customer Development Manager
Travel Required?: Travel - 25% of time
Date: Feb 7, 2025
Hybrid
No Relocation Assistance Offered
Job Number#165309 - Surrey, England, United Kingdom
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals.
Location: Woking, UK
Reporting to: Customer Development Director
Why Work For Colgate Palmolive:
* The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
* The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
* The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
* The Colgate Values: We are Caring, We are Inclusive, and We are Courageous are integral to how we operate every day.
Job Purpose:
You will work closely to build relationships with our customers to deliver on our targets such as net sales, margin and profit by building and implementing business plans. They have a clear understanding of the retailer strategy, their shopper and how Colgate-Palmolive can optimize their brands and strategic intents.
What you will do
* Deliver quarterly and annual net sales/margin/profit targets by building, implementing and actively managing a Joint Business Plan, which is based on tailored commercial plans.
* Demonstrate commercial acuity in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation.
* Demonstrate a clear understanding of the retailer strategy, their shopper and how CP can optimise their brands and strategic intents within this environment.
* Partner with your Shopper Development Manager to build a shopper focused, out-performing plan which becomes integral to the JBP.
* Work closely with your Category Manager to understand category growth opportunities and how to optimise for CP.
* Be responsible for collaborative planning with your customer, owning the input and delivery of an accurate Customer forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle.
* Accountable for ensuring customer ledger and financial accruals and rebates are activated and settled appropriately working with the AR and Finance department.
* Develop, communicate and implement a 3-year retailer strategy.
* Work closely and creatively with CP retail marketing and brand managers to identify, develop and implement the appropriate business solutions required to drive the retailer business forward.
* Build strong external networks to improve customer engagement, gain a broader knowledge of the retailer and be the first to identify new business opportunities and challenges.
* Build strong internal networks to raise the profile, business focus and support for the retailer.
* Collaborate closely within the CDT as a key contributor and team player, to shape both the overall team strategy and day to day workings, in order to optimise the total retailer team performance.
* Proactively tackle business development projects within the customer development function, to drive and influence the broader business.
Who you are
* Commercially astute individual, with the ability to build strong business relationships whilst developing and implementing creative, sustainable, mutually profitable business solutions.
* Forward-thinking, daring character, with strategic capabilities, able to influence and negotiate both internally and externally, with a clear commitment to delivering business results timeously.
Key challenge and opportunity
Lead a strategic customer with the appropriate level of creativity, whilst ensuring that the business decisions are mutually profitable and balanced for both parties. It is essential to be able to prioritise and respond to a large number of shifting requests in a timely manner, whilst keeping the broader CP business informed of the evolution of the retailer.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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