This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary £27,000-£28,000 dependant on experience plus, company pension scheme, Death in service and healthcare.
Permanent, Full Time
My client is a leading medical membership organisation currently recruiting for a Senior Administrator.
The Role of Senior Administrator
The role of the Senior Administrator is key in supporting and delivering the rapidly growing range of membership, customer and client services provided by the membership organisation, and increasing professionalism and quality in all that the organisation does.
Key Responsibilities
1. Supporting the Services Manager to ensure the effective and efficient day-to-day administration of the services department.
2. Collecting initial information relating to patient and regulatory complaints.
3. Assisting with new Entity insurance applications, amendments, and renewals.
4. Producing and sending monthly insurance broker report and annual insurance renewal bordereau.
5. Compiling annual report for the Council.
6. Administering new member and insurance applications and processing insurance renewals/payments, to include:
1. Processing ‘new member’ applications and renewals (where necessary), and publishing their advertising requests onto the website.
2. Setting up new direct debit instructions and making amendments where necessary.
3. Contacting members whose direct debits have returned as ‘refer to payer or ‘cancelled’.
4. Checking for advertising applications.
5. Updating advertising spreadsheet.
6. Chasing payments for events and online adverts.
7. Publishing paid and free online events and job adverts.
8. Managing annual corporate membership (and insurance) renewals including welcome emails.
9. Maintaining and updating the membership database, ensuring it’s kept current.
10. Responding to enquiries by telephone and email in an efficient, friendly and timely manner from members, non-members and the general public.
11. Monitoring membership and insurance fee debtors.
12. Setting up / amending members practice / clinic details.
13. Dealing with insurance enquiries and setting up new policy holders.
14. Setting up and processing insurance renewals/payments and inputting paper declarations onto the CMS area of the website.
15. Actioning the ‘removals’ list.
16. Sending insurance quotes to existing and non-members.
17. Adding additional therapies to insured members policy.
7. General Office Admin Support, including:
1. Carrying out any other duties at the request of Association staff.
2. General office and Organisation administrative tasks.
3. Providing CRM support for staff.
Key Skills and Qualifications
1. Educated to at least A level standard or equivalent with passes in GCSE English and Mathematics.
2. A good understanding of Microsoft Excel.
3. A sound understanding of Microsoft Word.
4. Excellent knowledge of Microsoft Outlook.
5. Knowledge of database management and CRM systems.
6. Experience of dealing with membership processes and able to use a CRM.
7. Excellent written skills and the ability to advise members on responses to complaints.
8. Knowledge of regulatory processes with regard to Fitness to Practice procedures.
To apply to this role please send your CV.
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative, Customer Service, and Writing/Editing
* Industries: Medical Practices, Hospitals and Health Care, and Non-profit Organizations
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