This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Digital Waffle
IT & Infrastructure Recruitment Consultant
The Role
A leading Managed Service Provider is seeking a talented Helpdesk Technical Support Engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.
Perks and Benefits:
* 22 days holiday (increasing with tenure)
* Matched company pension scheme
* Sick pay
* Free on-site parking
* Monthly team lunch clubs and social events
* Onsite facilities, including a pool table and football table
* Company laptop
* Career development opportunities, with a focus on supporting employees to achieve their professional goals.
Key Responsibilities
* Provide technical support via phone, email, or in person.
* Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls).
* Log and manage incidents using the service desk ticketing system.
* Set up and configure computer systems.
* Document customer interactions, solutions, and processes to build a comprehensive knowledge base.
* Collaborate with team members to escalate and resolve complex issues.
* Contribute to team development by sharing knowledge and assisting with training.
* Create and maintain technical documentation and reports.
Requirements
* Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
* Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.
* Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable.
Apply online or email conor@digitalwaffle.co
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance
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