Who You Are You are a compassionate and empathetic individual committed to empowering residents of Enfield Council Homes, guiding them through significant life challenges. You possess a strong ability to coach and support individuals, helping them to identify their strengths and new pathways for overcoming obstacles. What the job involves The job involves serving as the single point of contact for residents, offering guidance, support, and coaching tailored to short to medium-term solutions, with the possibility of long-term involvement for more complex issues. The Resident Relationship Manager remains engaged until a resolution is achieved, ensuring continuity and assurance for residents.