We require a Programme Manager to join our team, are you who we are looking for?
We are a forward-thinking, single practice PCN, based in Plympton and Ivybridge (Devon). We have a list size of 43,000 patients. This has allowed us to recognize the skills and knowledge within our Group and expand our team to offer our patients the best care. To ensure job security, the practice employs all members of the PCN.
Are you someone who is dynamic, energetic, and a positive team member that is passionate about the future of patient care?
The ideal candidate must have a flexible can-do attitude with excellent communication skills, an eye for detail, and a drive to transform health care. This is an interesting and challenging role, pivotal to the future of patient care.
If you have the drive, ambition, and energy to join a winning team, then we want you!
If you would like more information about this exciting opportunity, please email alisonsanderson@nhs.net
Main duties of the job
The Programme Manager will play a pivotal role in the continued development of high-quality primary care services delivered across Beacon Medical Group. Working with clinical and operational teams to identify opportunities to make positive transformation for patients and staff whilst maintaining focus on governance and safe practice. Mobilising and implementing projects to strengthen our services.
Job responsibilities
Main Responsibilities:
1. Take responsibility for the project management, development, and delivery of a portfolio of projects and work-streams across a range of areas, which focus on quality, resilience, improvement, and transformation.
2. Lead on transformation and innovation of services across the practice and PCN.
3. To lead on strategic practice developments and manage the implementation of significant projects for the practice including relationships with other practices and agencies regarding improved healthcare provision.
4. To be responsible for ensuring that the practice delivers appropriate healthcare through understanding local population needs and to work with the partners and other key players to ensure that services change to meet the needs of the local population.
5. Lead teams and support clinicians and managers to review current service models / delivery with a view to improving and transforming through best use of resources to provide better, faster, and safer care.
6. Support the senior management team with the writing of business and development plans.
7. Attend cross-organisation meetings as required.
8. Write and submit project reports for the Board as required, showing progress against milestones, status, issues, and risks.
9. Oversee the roll-out and delivery of new services, working alongside the Head of Operations and Operations Managers.
10. Be a champion for best practices, learning from experience and from others, supporting the spread of innovation within the Practice.
11. Develop programme and project management tools, reports and templates, that are transferable between projects, and can be used for the whole project lifetime, from design to delivery.
12. Assist the Senior Leadership Team with review of capacity planning, ensuring that the practice delivers appropriate healthcare through understanding local population needs and working with the partners and other key players to ensure that services change to meet the needs of the local population.
13. Maximise income generating potential through the feasibility and scrutiny of new service opportunities, working with team members to ensure services are running efficiently, effectively and meeting service delivery targets.
14. Participate in the development, production and implementation of policies and procedures which facilitate the operational and quality effectiveness of the defined service areas.
15. Provide management oversight for the practice clinical research portfolio.
16. To undertake other duties appropriate to the grading of the post as required.
17. Support workforce development planning in relation to new services, service improvements and service redesign.
Person Specification
Skills
* Ability to implement and manage change effectively Exceptional communication skills, both written and verbal
* Evidence of report writing skills, service planning, presentation skills
* The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
* Ability to clearly articulate messages to a variety of audiences
* Ability to influence others Analytically minded, with strong problem-solving skills
* Must be a team player and able to work collaboratively with and through others
* Adaptability, flexibility, and ability to cope with uncertainty and change
* Ability to deliver a vision and a willingness and drive to adapt to NHS targets
* Demonstrate personal accountability, emotional resilience and work well under pressure
* Excellent interpersonal, influencing and negotiation skills, with the ability to constructively challenge the view of clinicians and managers.
* Ability to work on own initiative, under pressure in a busy working environment and able to prioritise and multi-task.
Experience
* Experience of managing projects and delivering them within agreed timescales and budgets.
* Experience of working in the NHS (or similar fast moving, customer focussed, quality led environment) with demonstrable experience of supporting complex change and service development.
* Experience of interpreting policy and implementing this through programmes of work
* Experience of collaborating across multiple organisations and stakeholders
* Demonstrable experience in transformation or operational work that crosses organisational boundaries.
* Demonstrable experience of using service improvement tools and techniques including process mapping, financial and data analysis, process and pathway redesign, working with groups, redesigning roles, defining and measuring improvements.
* Experience of SystmOne software
* Experience of delivering healthcare analytics
* Good understanding of current healthcare policy relating to primary care and integrated care
Qualifications
* Educated to degree level or equivalent professional experience
* Project Management Qualification or a minimum of two experience in a similar role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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