Retail Customer Advisor at Three UK, Edinburgh (West) – 20 Hours Weekly
Three UK is looking for a passionate and customer-focused Retail Customer Advisor to join the team in Edinburgh – West on a part-time basis (20 hours per week). This is a fantastic opportunity for individuals with great communication skills, a collaborative attitude, and a drive to learn. Full training is provided, so no previous experience with Three’s products or services is needed — just enthusiasm and a genuine passion for delivering exceptional customer service.
This role is ideal for those who thrive in a fast-paced retail environment, enjoy engaging with customers, and are keen to grow within a supportive team. If you’re looking to start or develop your career in retail with one of the UK’s most dynamic mobile networks, this could be the perfect fit.
About Three UK
Three UK, launched in 2003 as the country’s first 3G-only network, established itself from the outset as a brand that was born to be different. Now a leading connectivity company, Three connects people to people, people to things, and things to things, serving over 10.3 million customers across the UK.
Its network currently covers 99% of the UK population and carries 34% of the nation’s mobile data traffic. Since the launch of its 5G service in August 2019, Three has been recognised by Ookla for operating the UK’s fastest 5G network.
As part of its social commitment, Three UK partners with Samaritans, leveraging the power of its network and technology to connect one million people to emotional support.
Three UK has earned industry recognition, including Best Wholesale Partner at the Mobile Industry Awards and Host Operator of the Year at the MVNO World Congress.
As part of the CK Hutchison Holdings Limited group, which has mobile operations in 11 countries, Three UK employs over 4,800 people across its Reading and Glasgow offices and 297 retail locations nationwide.
Position: Retail Customer Advisor
Job Type: Part Time
Location: Edinburgh
About the Role
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance
Hours: 20 hours across 4 days per week, including weekends on a rotation basis
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.
The Edinburgh West Three Store is a modern and accessible retail space, offering the latest smartphones, accessories, and mobile services, with expert staff providing personalized assistance, located in the busy and vibrant west side of Edinburgh. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
* Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
* A free staff handset + unlimited sim card
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
* A Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
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