Torbay and South Devon NHS Foundation Trust
Elective Orthopaedics' Co-Ordinators team
Our Senior Administrator will be responsible for providing day-to-day administrative support to the team and manager in planning and coordinating various activities relevant to their discipline. The ideal candidate will have sound knowledge of secretarial or administrative procedures and systems, including non-routine activities such as answering queries, progress chasing, and task-related problem solving. They will be responsible for data collection for our hip & knee patients and supporting the running of our digital platform.
This is a permanent position working 30 hours per week.
Main Duties of the Job
* Support the team in the running of the digital platform for patients and staff
* Data collection for hip and knee patients in real time and retrospectively where required
* Carry out reception duties effectively including answering the telephone, taking accurate messages, greeting visitors, and responding to queries
* Maintain the quality of own work and support direct reports and colleagues to do the same
About Us
Trauma and orthopaedics consist of two wards: Ainslie, a Trauma ward, and Ella Rowcroft, an elective joint replacement ward which is a ring-fenced area. We also have the fracture clinic. Our Elective Orthopaedic Co-ordinators are based on Ella Rowcroft ward, where you will be working within a small team that delivers pre & post-operative care to Elective joint replacement patients.
Job Responsibilities
Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Full training will be provided in this friendly team.
Person Specification
Qualifications & Training
* Keyboard skills for regular use of computer systems
* ECDL qualification or equivalent experience with practical use of MS Office applications
* NVQ level 2 in a relevant subject or equivalent experience
* GCSE in English and Maths
* NVQ Level 3 in Business Administration or equivalent qualification relevant experience
* Experience working within a healthcare setting
Knowledge & Experience
* Able to liaise effectively with staff and managers at all levels in the organisation, and with managers from the wider NHS and external organisations
* Strong verbal and written communication skills
* Able to deal with a high volume of work whilst maintaining standards and meeting deadlines
* Experience of working within a data quality environment and understanding the impact of changing information in other areas
* Experience of working within a clinical setting
* Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting
Specific Skills
* Proficient in the use of Microsoft Office packages including Word, Excel and PowerPoint
* Ability to organise and prioritise workload effectively to meet tight deadlines
* Ability to learn new systems and procedures quickly and effectively
* Well-developed critical thinking skills
* NVQ level 3 Business Administration or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Torbay and South Devon NHS Foundation Trust
Address
Ella Rowcroft ward - Elective co-ordinators team
Salary
£24,071 to £25,674 per annum (pro rata)
Contract
Permanent
Working Pattern
Part-time
Reference Number
388-6523390-A&C
Job Locations
Ella Rowcroft ward - Elective co-ordinators team
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