Our client are a small successful business looking for an organised and proactive Customer Service Administrator to manage communication between clients and our engineering team and to support daily office operations
Key Responsibilities of a Customer Service Administrator
• Act as the point of contact between external clients and engineers.
• Answer and direct phone calls.
• Organise and schedule planned maintenance and call out services.
• Write / respond to emails.
• Read engineers reports and convert them to invoices.
• Create quotes.
• Order materials and stock.
• Develop and maintain a filing system.
• Research new deals and suppliers and maintain contact lists.
• Chase clients outstanding invoices.
• Book- keeping / reconcile payments.
Key Competencies of a Customer Service Administrator
• Proven experience in admin, ideally in a similar role
• Knowledge of office management systems such as SharePoint, Outlook etc.
• Proficiency in MS Office (MS Excel in particular).
• Excellent time management skills and the ability to prioritise work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.
• Knowledge of systems such as Xero, Hubdoc and simPRO would be a strong advantage
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Danielle Godbold