Job Description
2-3 months contract with a Local Authority
Job Summary:
* Provide high quality and comprehensive technical and administrative support to a team or service in relation to any of the functions undertaken.
* Provide an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.
* Deliver a flexible, positive and responsive service that meets customer demands which may include working extended or flexible hours or working off-site.
* Keep knowledge up to date with developments in the professional field and modify service practise accordingly.
Key Duties/Accountabilities (Sample):
* Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and always present a positive and professional image to the customer, ensuring a high standard of customer service. This will include servicing and maintenance of lifting equipment.
* Deal with technical customer enquiries where appropriate and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place in accordance with Council procedures.
* Register applications to the Council for the service area involving checking for validity and ensuring appropriate fees and charges are administered and advising applicants where further information/monies is/are required.
* Contact other internal/external parties as required, including interrogation of external databases seeking and providing specialist and procedural advice relevant to the service area, taking appropriate action, and administering responses.
* Assist with management and statistical information for audit purposes as well as providing reports to Committee, Members, and external partners where appropriate.
* Access, update and maintain relevant administrative and information management systems and databases, to support the work of the service, ensuring document management and retention procedures are applied.
* Attend team meetings and other working groups, taking notes and producing written records and ensuring resultant actions are carried out within agreed timescales.
* To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project.
* Assist with Monitoring and procuring goods and services within the e-marketplace as required by the service area and within the Councils financial regulations and resolve associated queries, liaising with Corporate Procurement where needed.
* Manage, organise and monitor a personal caseload ensuring targets are met, renegotiating targets/deadlines as conflicting demands necessitate.
* Respond quickly and effectively to changing work demands and deadlines within a multi-disciplined context.
* Assist managers in carrying out Health and Safety checks/audits and be responsible for ensuring that public meeting areas are maintained as a safe and welcoming environment. Carry out all accountabilities and other duties, including transferring to other services, as may be required, in compliance with the Council’s Policies and Procedures.
Skills/Experience:
* Interacts confidently with others and shows confidence in own abilities.
* Positive can-do attitude.
* Honest and trustworthy.
* Values difference and shows respect and sensitivity towards others.
* Meets and on occasions exceed targets and deadlines set.
* Prioritises and organises own workloads.
* Works effectively and co-operatively with others.
* Shows commitment to work as a team member with colleagues.
* Motivated and understands the need to provide excellent service.
* Delivers high standards of work.
* Rapidly acquires skills to deliver good results.
* Communicates effectively in a clear and logical manner.
* A good understanding of delivering excellent customer service.
* Understands and delivers organisational values.
* Makes a positive contribution to the implementation of change.
* Experience in working within a Social Care setting.
* Maintenance and inspection training.
* Experience in working with vulnerable service users with a disability.
Requirements
• Interacts confidently with others and show confidence in own abilities. • Positive can-do attitude. • Honest and trustworthy. • Values difference and shows respect and sensitivity towards others. • Meets and on occasions exceed targets and deadlines set. • Prioritises and organises own workloads. • Works effectively and co-operatively with others. • Shows commitment to work as a team member with colleagues. • Motivated and understands the need to provide excellent service. • Delivers high standards of work. • Rapidly acquires skills to deliver good results. • Communicates effectively in a clear and logical manner. • A good understanding of delivering excellent customer service. • Understands and delivers organisational values. • Makes a positive contribution to the implementation of change. • Experience in working within a Social Care setting. • Maintenance and inspection training. • Experience in working with vulnerable service users with a disability.