Horizon Holidays is your one-stop travel shop, covering everything you need for a perfect holiday. We assist with finding dream holiday locations, sourcing flights, accommodation, transfers, holiday add-ons, and travel money. With a dedicated 24/7 customer service team, we ensure a seamless travel experience from start to finish.
Role Description
This is a full-time on-site role located in Nottingham for an Assistant Manager. The Assistant Manager will oversee daily operations, manage staff, handle customer complaints, and ensure high customer satisfaction. Responsibilities include supervising travel bookings, coordinating with different departments, training staff, and implementing company policies. The role demands excellent organizational and leadership skills to ensure the smooth functioning of the travel shop.
Qualifications
* Strong organizational and leadership skills
* Experience in customer service and complaint resolution
* Knowledge of travel booking systems and procedures
* Ability to train and manage staff effectively
* Excellent written and verbal communication skills
* Proficiency with MS Office and travel-related software
* Previous experience in the travel industry is a plus
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Travel Arrangements
#J-18808-Ljbffr