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Team Manager - Warehouse Operations (12 month Fixed Term Contract)
* Salary: £35,000 to £40,000 depending on experience
* Location: Baginton, Coventry, UK
* Working pattern - 4 days on and 4 days off, 8am to 8pm.
About the Role:
Join World of Books Group as a Warehouse Team Manager, where our values guide everything we do. In this key leadership role, you'll oversee the daily operations of our modern, high-volume warehouse, which integrates both automated and manual processes. Reporting to the Operations Manager, you'll lead a team of leaders to achieve exceptional results while fostering a collaborative, fast-moving, and customer-focused environment.
Key Responsibilities:
Team Leadership & Development
* Lead a team of five leaders, promoting a culture of One Team by fostering trust, respect, and open communication.
* Provide ongoing coaching and support to align team efforts with business goals and encourage professional growth.
Operational Performance
* Drive achievement of Key Performance Indicators (KPIs) across receiving, picking, packing, and dispatch functions.
* Embrace our value to Simplify, Move Fast, and Deliver Results by optimizing productivity and minimizing unproductive hours.
Resource Planning & Budget Management
* Plan resources effectively for each shift, using strong commercial acumen to align headcount with operational demands.
* Collaborate with recruitment partners as needed to maintain a well-resourced team.
Customer Satisfaction
* Ensure workflow supports delivery targets, prioritizing the customer experience in line with our commitment to being Customer Obsessed.
Health & Safety Compliance
* Uphold the highest standards of workplace safety, investigating incidents thoroughly and implementing improvements.
Collaboration with the People Team
* Work closely with the People Team to manage timesheets, absences, recruitment, and contract offers, ensuring efficient workflow management.
Maintenance Oversight
* Supervise on-shift engineers to ensure maintenance tasks are completed effectively, supporting smooth operations.
Employee Engagement
* Champion employee engagement by actively addressing team concerns and encouraging a culture of respect and collaboration.
Candidate Requirements:
To succeed in this role, you'll need significant experience leading large teams in a fast-paced warehouse or retail environment. You should have a proven track record in optimizing performance, meeting high standards, and embodying our core values.
Key Skills and Qualifications:
* Leadership Experience: Proven ability to manage large teams and inspire high performance in a dynamic environment.
* Resource Planning Expertise: Skilled in aligning headcount with operational demands and budgetary goals.
* Technical Skills: Proficient in Warehouse Management Systems (WMS) and Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
* Analytical Skills: Strong focus on meeting KPIs and delivering measurable results.
* Health & Safety Knowledge: Understanding of H&S procedures (IOSH Managing Safely or NEBOSH preferred).
* Education: Maths and English at National Level 2 or equivalent.
Why Join Us?
At World of Books Group, you'll join a company driven by its mission and values:
* We are One Team: Collaboration is at the heart of our success.
* We Simplify, Move Fast, and Deliver Results: You'll thrive in a dynamic environment where impact matters.
* We are Customer Obsessed: Your work will directly contribute to exceeding customer expectations.
* We Protect the Environment: Be part of a business that prioritizes sustainability by extending the life of books and reducing waste.
This is your chance to lead a high-performing team, drive meaningful improvements, and grow your career in a fast-paced, purpose-driven organization.
Ready to make an impact? Apply now!
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