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UK Research and Innovation
Salary: £56,745 to £72,509 per annum depending on skills and experience (this may include allowances)
Hours: Full time
Contract Type: Open Ended.
Location: Polaris House, Swindon, Wiltshire or Nottingham (Hybrid working available)
Closing date Sunday 12th January 2025
About us
The UKRI CIO Group plays a pivotal role in managing and optimising the organisations critical enterprise technical services that underpin and enable UKRI's business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system.
Purpose
This post provides a rare opportunity for an experienced Service Delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to promote service management best practice, drive the transition, management and implementation of a key system and then assume the role as the Service manager once transitioned into the BAU teams.
Main outputs and activities
* Manage a fully functioning multi-sourced service with a customer-centric support approach across multiple locations, focused on service availability and performance
* Ensure that all service and support functions remain responsive to customer needs
* Ensure that the service catalogue and wider IT service operations knowledge library are maintained
* Ensure that adequate reporting and service standards are met for your specific service
* Ensure that all technical change is communicated and managed, with appropriate governance
* Ensure continual service improvement is in place across the wider service delivery function
Selection criteria
Skills:
Applicants will be able to demonstrate skills in line with the IT service manager level using the Government Digital and Data Professional Capability Framework
Essential
(S) - Assessed at shortlisting
(I) - Assessed at interview
(S&I) - Assessed at both shortlisting and interview
* Asset and configuration management (S)
* Business analysis (IT operations) (S)
* Continual service improvement (S&I)
* IT service reporting (I)
* Ownership and Initiative (I)
* Service Focus (I)
* Service Management Framework Knowledge (S&I)
* Stakeholder relationship management (I)
* Strategic thinker (I)
* Technical Understanding (S)
* User Focus (S)
Desirable: (optional)
* Be able to prioritise competing deadlines and objectives. (I)
* Experience of working in a Public Sector Organisation (S)
* ServiceNow experience with report management. (S&I)
* Experience of service management in a software development organisation (S)
* Jira experience (S)
Qualifications
* ITIL 4 Foundation (Managing Professional preferred) (S)
Behaviours
We'll assess you against these behaviours during the selection process at Grade 7:
* Managing a quality service
* Changing and improving
* Making effective decisions
* Leadership
* Seeing the Big Picture
How to apply
Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the 'experience' section of the application.
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