Care Coordinator
* Location: Stockbridge, Hampshire (commutable from Salisbury, Romsey, Andover, Basingstoke, Winchester)
* Salary: £24000 - £28,000 p.a. (upon successful completion of probation)
* Hours: Monday to Friday, 9:00 AM - 5:00 PM, plus participation in the On Call Rota
We have an exciting opportunity for a Care Coordinator to join our client on a permanent basis in Stockbridge.
Job Responsibilities:
* Serve as the lead point of contact for a group of carers.
* Manage all communication with carers, addressing their needs and concerns efficiently.
* Develop and maintain strong relationships with customers and carers.
* Multitask across tasks like scheduling, record keeping, and data entry.
* Problem-solving and strategic thinking are key to managing carers needs.
* Regularly use Microsoft Office Suite and maintain detailed records.
Skills & Qualifications:
* Minimum of 2 years of office/customer service experience.
* Excellent verbal and written communication skills.
* Strong multitasking, negotiation, and problem-solving abilities.
* Empathy, emotional intelligence, and attention to detail.
* Friendly, confident telephone manner.
Perks & Benefits:
* Positive, supportive team environment.
* 22 days of annual leave plus bank holidays (increasing with loyalty to 25 days).
* Early finish Fridays (subject to workload).
* Discounts
* Company fun days, pension scheme, dress-down days.