As a Helpline Coordinator, you will be responsible for:
1. Providing specialist support: Offering comprehensive and holistic advice on key areas such as homelessness, housing debt, and housing issues to members of the public and relevant agencies.
2. Coordinating internal referrals: Managing the helpline's referral process, ensuring cases are escalated to advocacy and mediation services when necessary.
3. Coordinating external referrals: Liaising with external agencies to manage appropriate inbound referrals.
About you
You will have:
1. 5 GCSEs or equivalent.
2. At least 1 year’s experience of providing money or debt advice and housing advice to the public in a social welfare setting.
3. At least 1 year’s experience of working in a customer or client-focused environment as part of a team.
4. Experience of using IT, Microsoft Office applications, databases, and telephony systems using administrative procedures in a customer-focused environment.
5. Previous supervisory experience in a customer or client-focused environment.
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