Job Description
Field Service Engineer
Currently Recruiting a Field Service Engineer (3D Printer / additive manufacturing sector) for hardware related to 3D Printers installed at the customers’ site. The role will involve technical service to customers including installation, relocation, repair and preventative maintenance.
The role will be covering our customers based across the South East; Oxfordshire, Berkshire etc
Responsibilities
Product skills:
* Understanding of unique customer configuration – materials and software used
* Awareness of customer’s expertise, capability and willingness to do self-maintenance
* Performs preventive maintenance as directed by Service Manager
* Understands the value that the CSE brings to the customer
* Understands warranty and contract status of the customer
* Understands and can explain the value of upgrades to the customer
* Understands our material portfolio and can articulate the benefits of different material offerings
Customer Skills:
1. Understands how the customer uses the product
2. Repair customer equipment
3. Knows unique customer requirements
4. Understands the cost of system failure to the customer
5. Knows proper customer etiquette
6. Proper att...