Summary
The apprentice will support the sales team in their day-to-day operations and planning.
Wage
£15,000 a year
Gain extra days holiday for each completed year of service.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm (1 hour for lunch)
35 hours a week
Possible start date
Thursday 24 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Admin support for sales team - provide administrative assistance to ASM’s including entering data onto CRM system, managing diaries and scheduling activities to ensure effective communication
* Preparation of Sales Materials - Create and compile sales materials, presentations, and promotional documents to the ASM’s for prospective clients
* Lead generation - proactively identify and generate new leads through various channels such as networking, online research, and referrals, contributing to the overall growth of the sales pipeline.
* Sales enquiries - assess incoming sales enquiries, determine viability/potential value, and distribute appropriately to relevant ASM for follow up and action
* Market research and analysis - conduct market research to identify trends, competitors, potential areas of sales growth
* General sales support - collaborate with ASM’s to develop sales strategy plans, refine proposals and any other sales documents Sales analysis and reporting alongside ASM’s and the Company Director
* Tender Management - Assist and identify new tender opportunities and tender management process
* Telesales - engage with existing customers and potential new clients, following up on leads and establishing strong client relationships
Additional responsibilities:
* Cross departmental support - provide admin support to other departments as needed
* Inventory management - oversee the point-of-sale material ensuring adequate stock levels are maintained and easily accessible
* Trade shows and exhibitions - assist with planning point of sale material, lead fulfilment
Where you’ll work
UNIT 1
CAPITOL COURT
DODWORTH
BARNSLEY
S75 3UD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BARNSLEY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Delivery to be completed on site and off the job training either at Barnsley College or your place of work
* Student to complete a Customer Service Practitioner Level 2 Apprenticeship
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative