An exciting and newly created opportunity to work for our highly established client in Epsom.
A proven track record of designing and implementing a Training and Competency framework/programme and conducting training needs analysis within a regulated environment is essential.
* Based in Epsom
* Up to £35,000 salary (DOE)
* Monday – Friday, 9am – 5:30pm
* Hybrid working available after initial design period
* Excellent benefits package
* Free parking
Job Description:
* Design, implement, and oversee the Training & Competency (T&C) framework for customer-facing teams, ensuring ongoing competency is documented and evidenced.
* Establish a structured approach for both initial (induction) and continuous T&C performance monitoring, including assessments and tailored action plans.
* Conduct Learning Needs Analysis (LNA) using complaints data, knowledge retention results, call reviews, feedback, and L&D insights to identify skill gaps and training needs.
* Develop and curate engaging learning materials and solutions tailored to meet specific objectives and learner needs.
* Facilitate and support ongoing learning initiatives, including huddles, workshops, and peer-to-peer training sessions.
* Build and maintain a trainer support network across teams to promote collaboration, develop training skills, and ensure a consistent approach.
* Equip line managers, supervisors, and trainers with the skills n...