Application Support | Scripting, SQL | Greenfield IT function being established
* Hybrid 2-3 days a week in Chester
Our client provides a combination of services (mainly software & applications) to customers in the legal, health & safety, employment law, ISO regulation and cyber security fields.
They currently have a Core IT Team of 5 which will grow this year to a team of 13 so there is already a foundation team in place that you will be working with. There is a general standardisation strategy where the company's CRM, ERP and core IT systems are all being unified.
In addition to this, the firm’s strategy is to grow via acquisitions so there will be no shortage of IT projects and programmes associated with the newly purchased firms’ IT infrastructure that will need to be migrated into ‘the mother ship’. So much going on here, and an exciting time to join!
In this role you’ll provide technical support and troubleshooting for our clients in-house bespoke software applications. You’ll work closely with developers, IT operations, and end-users to ensure their applications run smoothly, meet user needs, and remain stable and efficient. This role is perfect for someone who enjoys problem-solving, improving user experience, and working with cutting-edge software solutions.
* Experience resolving software issues and providing technical assistance
* Troubleshooting and problem-solving abilities
* SQL & Scripting – proficiency in querying databases and using monitoring tools
* Work with developers, IT teams, and business users to resolve issues
* Ability to create user guides and troubleshooting manuals
* Provide support and training to users on new features
Projects:
* Support users by troubleshooting software issues and ensuring smooth application performance
* Monitor system health to identify and resolve performance issues
* Work closely with developers to report bugs and suggest improvements
* Improve user experience by providing training and documentation
* Occasional travel to provide on-site support when needed
For success in this role, you must have a can-do attitude and be happy to get stuck in with the team. As this is a comparatively small team where skills and resources are pooled you will be expected to ‘muck in’ on occasions with tasks and duties perhaps more junior than you would normally expect. It’s all about having the right attitude to help your peers when they need it and bringing a positive approach.
* 25 Days holiday + Birthday off
* Health Cash plan
* Life Assurance
* Pension Scheme
* 2 days per year of paid volunteering
* Will writing service
Please get in touch ASAP as our client is keen to hire fast with a rapid 2-stage interview process!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, Customer Service, and Engineering
Industries
Venture Capital and Private Equity Principals, IT Services and IT Consulting, and IT System Training and Support
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