Compliance Manager
SALARY:
Annual: £35,000 rising to £40,000 after successful completion of probation
SHIFTS:
37.5 hours per week. 5 x 8-hour shifts (Mon-Fri): 08:30 until 17:00
LOCATION:
Office based in Paisley. (PA1)
ABOUT US:
With over 30 years’ multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase sectors.
ROLE:
We are excited to announce an opportunity for a highly experienced and motivated individual to join our team as a Compliance Manager. This critical role involves leading and managing the compliance, complaint and correspondence teams. Supporting the Head of Compliance in implementing regulatory change, identifying business risks, audit adherence to business processes and management systems and providing continual feedback to the business on compliance matters.
KEY RESPONSIBILITIES:
1. Team Management: Lead and manage the compliance, complaint and correspondence teams, providing coaching and mentoring to achieve outstanding levels of delivery, performance, and business governance.
2. Complaint Management: Oversee the management and resolution of customer complaints, ensuring timely and effective resolution. Conduct root cause analysis to identify key trends and improve customer outcomes.
3. Compliance Adherence: Ensure all business processes and management systems comply with relevant legislation, regulations, and internal policies to minimise risk and safeguard our reputation.
4. Communication: Utilise strong communication skills to understand issues, identify solutions and provide clear explanations of actions taken.
5. Reporting: Complete detailed reports on a monthly and weekly basis for both internal records and external clients, providing transparency and insight into the team performance areas.
6. Process Improvement: Identify recurring issues and contribute to process improvements to enhance overall customer satisfaction.
7. General Correspondence: Oversee general correspondence via email and letter, ensuring our commitment to excellent customer service is upheld.
BENEFITS:
* Gold standard Investors in People company
* 28 days annual leave (pro-rata’d)
* Full training provided
* Private healthcare cover
* Company pension plan
* Platinum access to Employee Discount site
* Employee Assistance Programmes
MINIMUM REQUIREMENTS:
* To succeed in this role, you must demonstrate meticulous attention to detail, a proactive approach to problem-solving, and a commitment to maintaining the company's reputation for exceptional service. Additionally, strong compliance awareness and people management skills are crucial.
* Proven people management skills, with at least 3 years’ experience in leading a team.
* High level of attention to detail and excellent communication skills, both verbal and written.
* Self-motivated with the ability to work to tight deadlines.
* Strong compliance knowledge within an FCA environment and experience of adherence to regulations.
* Working experience of policy creation/review within a regulatory environment.
* Relationship management with external and internal stakeholders.
* Experience of completing internal audits is essential, external audit completion is desirable.
* Creation of business reports is desirable.
* Alignment with our core values:
o RELIABLE – Trustworthy and professional.
o RESPONSIVE – Adaptable to change and able to use own initiative.
o RESOLUTE – Possessing a 'can-do' attitude.
o REASONABLE – Fair and sensible.
* Experience within the collections sector is desirable but not essential.
PERSONAL ATTRIBUTES:
* Strong leadership and strategic thinking abilities
* High degree of numeracy and literacy
* Ability to multitask and reprioritise workloads
* Self-motivated with a strong sense of accountability
* Ability to interface with staff and colleagues at all levels within the business
* Proactive and adaptable to changing regulatory landscapes
* Commitment to continuous professional development in complaint management and compliance
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Application question(s):
* How many years of People Managing Experience do you have?
* How many years of Experience in the financial sector do you have?
* What is your home postcode?
Work Location: In person
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