Account Manager
Manchester / Hybrid – 3 days in the office
28k – 37k based on experience
Our client is looking for an experienced and proactive Account Manager to join their Client Services team.
You will be part of their dynamic Client Services team, reporting to the Senior Account Directors and working closely with their Junior Account Manager, Operations, and the wider team.
Skills & Requirements
1. Minimum 2 years experience at AM level, within an agency
2. Solid project management skills with experience in budgeting, scheduling and building client relationships
3. Excellent Communication Skills (face to face, by phone, and by email)
4. Building relationships with and becoming the direct contact for small-mid sized clients
5. Supporting the Client Services Director/s on the management of large clients and projects
6. Be accountable for the project commercials, be able to scope work and deliver your projects on time and on budget
7. Communicating with designers, developers and freelancers to make sure they are on schedule and know how much time remains on the project
8. Highly collaborative, able to work well with other Client Service team members, strategists, designers, developers and clients
9. Able to balance reactive and proactive workloads, identify problems and find appropriate solutions but not afraid to ask for help, or to push back
10. Excellent attention to detail
Main duties and responsibilities of the post
11. Manage your own workload and maintain individual and team goals
12. Be comfortable working with up to 10 clients / projects at any one time
13. Able to disseminate the clients needs, and write a clear brief for the studio
14. Able to write clear status report for clients (both project and retainer clients)
15. Look for upselling opportunities with clients
16. Understand clients’ needs and manage expectations
17. Work in line with budgets, and report if we are to exceed budget or scope of work
18. Work with Operations on booking and managing resource
Benefits
19. Competitive salary (28k – 37k based on experience)
20. Yearly bonus based on agency profits
21. Flexible working between home and office
22. Pension contribution
23. Training days
24. 28 days holiday plus bank holidays
25. Birthday off paid
26. Monthly team socials
27. Regular guest talks from experts in the creative industry
Apply now.