About The Role
You'll need to live within a 2 to 4 hours drive radius of central London to meet response SLAs, and hold a full driving license as this position comes with a vehicle.
The Field Engineer will support best in class telecoms engineering infrastructure and technical services to customers and end clients through teams with competent and qualitative skillsets.
Principal Accountabilities / Objectives:
The Field Engineer is responsible for effective duties as set out below. The Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.
Main Responsibilities:
* Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
* Carry out installation and commissioning duties in both a project and maintenance environment.
* Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
* Provide OOH on-call cover as required by agreed on-call rota.
* Provide the Indigo GSC with regular up-to-date information on progress of intervention.
* Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
* Complete and submit all paperwork and documentation within SLA.
* Fault Finding. Ability to receive instructions (written and/or verbal) from GSC (Indigo and/or customer) to resolve outstanding issues.
* Installation of metalwork, basket work and basic rack and stack services.
* Fibre and cable pulling, dressing, labelling and securing of same.
* Copper Cable termination including Cat "x" and E1 terminations.
* Ensure continuity, test and measurement of cable and fibre runs.
* Electrical connectivity of 240v AC and up to -48v DC to distribution panels (no power up until certification).
* Controls and Manages Risk Assessment and Method Statement documentation.
* Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times.
* Develop fault diagnosis skills using OTDR testing procedures.
* Develop fault diagnosis skills using Ethernet/OSA testing procedures.
* Perform all necessary installation activities on vendor supplied products and/or supervise the sub-contracting of these activities.
* Where required, perform, manage and record SVSA’s and HSE audits.
* To ensure successful completion of all deployment activities to the customers satisfaction.
* To take ownership of assigned faults through to resolution.
About You
* Qualified and experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements.
* Entry level Telecoms Commissioner who is skilled and competent in providing basic standalone product commissioning to a level of "green light and connectivity".
* Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power.
* Fibre Splicing
* CSCS/ECS
* Experienced in the installation and commissioning of Nokia, Juniper, Tellabs, Infinera and Ciena equipment, plus an in-depth knowledge of networking, optical transmission systems and IP.
* Proven customer interface skills based on experience in similar environments.
* Report writing excellent standard of written and spoken English.
* Able to work under pressure and positively influence others.
* PC literate, especially Microsoft Office 365 suite. Experience of using Visio is essential.
* Ability to manage own workload and meet all SLAs as required.
* Flexible approach to the role, with the ability to adapt and react to business needs.
* Full UK Driving Licence
Remote role based from home and covering Taunton, Shaftsbury, Poole and Southampton.
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